Didnt receive anything
Dear valued customer,
Thank you for bringing this to our attention.
We are sorry to hear that you have not received your order. We understand your frustration and apologize for any inconvenience this may have caused.
Upon checking the tracking information, it seems that your parcel may have been lost during shipping. We apologize for this delay and want to make things right for you. We would like to offer a resend or a refund of your order to you. Would this be acceptable to you?
Please let us know via email and we will arrange for the resend or refund immediately. We value your satisfaction and hope to make this right for you.
Thank you for your patience and understanding.
Have a blessed day!
Product did not show. New address to ship to;
17740 Rosman Hwy #147
PO Box 147
Sapphire, NC 28774
Hi there,
Thank you for leaving a review. We're sorry to hear that you didn't receive the product and we apologize for any inconvenience this may have caused.
We would be happy to arrange a resend or a refund for you. However, before we proceed, we would like to confirm the original shipping address with you. Could you please provide us with the correct address so we can ensure that the product reaches you successfully this time?
You can send the updated address to our customer service email at support@oxknit.com. We will take care of the rest and make sure that you receive your order as soon as possible.
Thank you for your understanding and we look forward to hearing from you soon.
Best regards,
Customer Service Team
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
I am impressed by the quality of my sweater, the price & the speedy delivery.
Overall I’m satisfied with the product.