Ons beleid duurt 30 dagen. Verwerk de retournering dus binnen de beleidsduur, en houd rekening met 1-2 weken vanaf het moment dat je je retournering verzendt voordat deze wordt verwerkt.
Je ontvangt een e-mail zodra je retourneringsverzoek succesvol is verwerkt.
Zodra je geretourneerde artikel is ontvangen en voldoet aan ons retourbeleid, zullen we een terugbetaling uitvoeren via de betaalmethode die bij aankoop is gebruikt.
Opmerking:
Vanwege hygiënische redenen kunnen we, tenzij de artikelen zichtbaar defect zijn, geen terugbetalingen aanbieden op ondergoed, slips.
Situaties waarin we terugbetalen
Probleem met het product
Als het product niet overeenkomt met wat je wilt of het product een kwaliteitsprobleem heeft, zullen we binnen 3 werkdagen een terugbetaling verwerken.
Uitverkocht
Als het product dat je hebt gekocht uitverkocht was, zullen we contact met je opnemen en je de keuze bieden om ofwel een terugbetaling te ontvangen of te wachten totdat het weer op voorraad is via e-mail.
PayPal Problemen
Als de naam en het adres van uw PayPal-account niet overeenkomen met die van uw bestelling, sturen we een e-mail ter verificatie. Als er binnen 3 werkdagen geen antwoord komt, zullen we de bestelling automatisch terugbetalen.
Situaties waarin we de verzendkosten niet dekken:
1. Verkeerde maat, verkeerde stijl gekozen;
2. Wil niet/heeft geen zin;
3. Er is niets mis met het product, maar wil het toch retourneren.
Voor andere vragen neem contact op met: support@oxknit.com.
Retourproces:
Voeg de volgende informatie toe in het retourpakket:
① Bestelnummer en product SKU van het/de artikel(s) dat u retourneert.
(Alleen retour via het lokale postkantoor. (u kunt invoerbelastingen krijgen en de levering kan vertraagd worden als u expresdiensten zoals DHL, UPS, TNT en FEDEX kiest))
② Verzendlabel (buiten het pakket).
③ Tracknummer.
④ Redenen voor retour.
Stuur een e-mail en bewijs het probleem met het artikel (foto van kwaliteitsgerelateerd probleem van het artikel, verkeerde maat, enz.), we'll refund after we ontvangen en gecontroleerd hebben het pakket.
Als de retournering wordt veroorzaakt door de consument, moet de consument verantwoordelijk zijn voor de verzendkosten. De specifieke kosten moeten gebaseerd zijn op het koeriersbedrijf dat u kiest.
Als het door onze redenen komt, zijn de ontvangen goederen beschadigd of niet correct, en hoeft de consument niet de verzendkosten te dragen om deze reden.
Bedankt voor het winkelen bij OXKNIT!
- Gebreide polo
- 100% katoenen garen
- Ongevoerd
- Normale pasvorm
- Machinewasbaar
Stof & Verzorging
- Delicate machine Wassen op 30 graden (30°C) met soortgelijke kleuren.
- Binnenstebuiten strijken op lage temperatuur.
- Plat bewaren.
- Niet in de droogtrommel drogen.
- Niet bleken.
They provide a recommended size but the size recommended is too small. The measurements for each shirt are different, so make sure you measure yourself before buying. And the customer service sucks. Ordered this shirt and another based on measurements, spent over $70 on 2 shirts that I can't wear and was offered $9 for my troubles.
Hi!
Thank you for sharing your feedback with us. We're sorry to hear that the size of our product did not meet your expectations. We understand how frustrating this can be and we apologize for any inconvenience caused. We recommend checking our size chart before making a purchase, as sizes may vary depending on the item. If you prefer a looser fit, we suggest going for a larger size. Our size chart can be found on the item page.
We understand your frustration with the return process and want to assure you that we do have a 30-day return policy in place. You can find more information on our return policy here: https://www.oxknit.com/pages/return-exchange.
We strive to provide our customers with the best shopping experience possible and we hope to have the opportunity to make things right for you in the future.
Have a blessed day!
Delivery was quick and without a problem. (EU). The Polo is a little bit too large, it could be more slim (tight). I ordered M.
Next time I will try S, and hope the fit will be better.
Quality seems to be good, but i havent worn (and washed) it much, so I cant really say a lot…
Thats why I give 4/5.
Dear,
Thank you for your support and affirmation
We apologize for any inconvenience caused and we understand that the sizes may not fit well for some customers. We highly recommend checking our size chart before making a purchase, and if you prefer a looser fit, we suggest going for a larger size. Our size chart can be found on the item page.
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Thank you for your support and have a blessed day!
Love this awesome mustard color and love the expression of the cat. The weight of the sweater is surprisingly perfect. Great when it’s warm and when it’s a little cool. So many compliments, most importantly from myself.
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
After a few washes, the material still holds up great and pairs well with a pair of chinos or shorts.
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
Cheap fabrics, way too short and it would me to ship back to china when it came from California. What a waste. This is why I rarely shop online. Don’t buy anything from here.
Dear,
Thank you for taking the time to leave us a review. We apologize for any inconvenience caused and we understand that the sizes may not fit well for some customers. We highly recommend checking our size chart before making a purchase. We take all feedback seriously and will use this to improve our product quality and sizing accuracy.
We understand your frustration with the return process and want to assure you that we do have a 30-day return policy in place. You can find more information on our return policy here: https://www.oxknit.com/pages/return-exchange.
We strive to provide our customers with the best shopping experience possible and we hope to have the opportunity to make things right for you in the future.
Thank you for bringing this to our attention.
Best regard,
Oxknit Customer Service Team
Ordered a shirt, didnt get it. Then they gave me a phone number to call that wasn’t in service and the email they provided was fake. Total scam of a company, am still waiting for my refund. Do not order anything from this awful company! Absolute trash!
Dear valued customer,
Thank you for bringing this to our attention.
We are sorry to hear that you have not received your order. We understand your frustration and apologize for any inconvenience this may have caused.
Upon checking the tracking information, it seems that your parcel may have been lost during shipping. We apologize for this delay and we have arranged a refund for you.
We value your satisfaction and hope to make this right for you.
Thank you for your patience and understanding.
Have a blessed day!
So many compliments on the.l colours and drawing of the bee has many admiring the sweater.. I tell the to go on Oxknit.com
Love the material as it keeps me quiet warm; but comfortably so. The colours and design of the bee are a big hit!
The first day I wore this shirt a lady stopped me in the street to tell me I had great style.
And I get compliments all the time while I'm on zoom calls at work.
I normally wear a L in American brands. Bought an XL. Fits great through chest and shoulders with some breathing room around the waist.
Fabric is thick - better suited for fall/winter. Not for the heat of summer (but I'm a Canadian who can't handle the heat)
My only critique is that I don't believe this is 100% organic cotton. I think it's a blend with some synthetic fibers because it doesn't breathe like a 100% cotton shirt. But for this price point I do not expect 100% cotton.
Excellent shirt. Love it.
Great material super cute fits great. The colours are beautiful. I super love it. I ordered a 2X. I am 53 and £215. I probably could’ve got a smaller maybe a one X but either way this one fits really nice.
I thought this looked really cute online but wasn't sure how it would turn out, but I was pleasantly surprised! The fabric is good quality and it fits really well. I'm about 125lbs, 5'5" and normally wear a 0-2 and the size small fit me perfectly. On me it's not a crop top at all. I wore it to an event and everyone asked me where zip got it because they loved it.
