Vår forsikring varer i 30 dager. Vennligst behandle returen innen 30 dager etter levering, og det kan ta 1–2 uker fra du sender returen i posten.
Du vil motta en e-post når returforespørselen din er behandlet.
Når vi har mottatt den returnerte varen din, og den er i samsvar med vår returpolicy, vil vi refundere deg via betalingsmetoden som ble brukt ved kjøp.
Merknad:
Av hygieniske årsaker godtar vi ikke retur for bytte eller refusjon av undertøy, nattøy, badetøy og truser med mindre varene er synlige defekte.
Situasjoner der vi refunderer
Produktets problem
Hvis produktet ikke samsvarer med det du ønsker, eller det er et kvalitetsproblem med produktet, refunderer vi deg innen 3 virkedager.
Utsolgt
Hvis produktet du kjøpte er utsolgt, vil vi kontakte deg via e-post for å tilby deg muligheten til enten å få refusjon eller vente på at varen skal være på lager igjen.
PayPal-problemer
Hvis PayPal-kontonavnet og -adressen din ikke samsvarer med bestillingens navn, sender vi deg en e-post for bekreftelse. Hvis du ikke mottar svar innen 3 virkedager, refunderer vi automatisk bestillingen.
Situasjoner vi ikke dekker fraktkostnader:
1. Velg feil størrelse, feil stil;
2. Vil ikke ha/liker ikke;
3. Ingenting galt med produktet, vil bare returnere det.
Andre spørsmål, kontakt: support@oxknit.com.
Returprosess:
Vennligst legg ved følgende informasjon i returpakken:
① Ordrenummer og produkt-SKU for varen(e) du returnerer.
(Kun retur fra det lokale postkontoret. (Du kan påløpe importavgifter, og leveringen kan bli forsinket hvis du velger ekspressfrakt som DHL, UPS, TNT og FEDEX)
② Fraktetikett (utenfor pakken).
③Sporingsnummer.
④ Årsaker til retur.
Send en e-post og bevis problemet med varen (bilde av varens kvalitetsrelaterte problem, feil størrelse osv.). Vi refunderer etter at vi har mottatt pakken og inspisert den.
Hvis returen er forårsaket av forbrukeren, skal forbrukeren være ansvarlig for fraktkostnadene. Det spesifikke gebyret bør være basert på hvilket ekspressselskap du velger.
Dersom varene som mottas av våre årsaker er skadet eller ikke er korrekte, og forbrukeren ikke er pålagt å betale fraktkostnadene av denne grunn.
Takk for at du handlet hos OXKNIT!
- Strikket topp
- 100% bomullsgarn
- Uforet
- Vanlig passform
- Maskinvaskbar
Stoff & Pleie
- Delikat maskin Vask på 30 grader (86℉) med lignende farger.
- Stryk på vrangen ved lav temperatur.
- Oppbevar flatt.
- Ikke tørketrommel.
- Ikke blek.
As a 1st time buyer I wasn’t sure how the fit and look would turn out. I’m happy and please that both were a hit and now has me searching for another for. For reference I’m 6’3 225lbs
Love it ❤️🌹
I love this sweater, the quality is pretty good. True to fit I wear an XL, good customer service. I order a L, but it was too small, they replaced my shirt free of charge, and let me keep the large. Shipping took about a week, but overall it was a good experience, I will be order more.
I love this. The print is modern, and the color way keeps it from being something you can’t wear everyday casually or business casual. It is so comfortable. It feels like an expensive cardigan and I get compliments every time I wear it!
I absolutely love this top. The colors are great and the fit is perfect. I love Oxknit over all because the shirts hold up over time, they release wrinkles easily with a steam or wrinkle releaser and they are comfortable. This design is A+
The quality is pretty poor, both of my new sweaters got extremely pilly after 2 wears and the wash made it even worse.
After washing there were even more pills than the ones around the arms where my jacket must rub now the whole sweater had pills on it the fabric felt much more stiff and much less comfortable. Plus the collar rolled and the only way I could get it to lay flat again was to iron with a cotton pressing cloth. At this point I’ll just stick with real vintage sweaters because they low key require LESS upkeep.
Overall I don’t plan on purchasing anymore items from this site the quality is low, the sizing is a light suggestion, and it took FORVER to get to me because it most likely wasn't full filled in the states.
Thank you for sharing your feedback with us. We apologize for any disappointment you may have experienced with our product.
We strive to provide high-quality items and we are sorry to hear that this was not reflected in your recent purchase. We will make sure to take your comments into consideration for future improvements.
If you would like to discuss this matter further, please do not hesitate to reach out to our customer service team. Thank you for bringing this to our attention.
Customer service is not willing to work or help their customers; sizes run way too small. Never ordering from this site again.
Thank you for your feedback.
We are sorry to hear that the sizing did not work for you. From the beginning, we advised that we could assist with a size exchange. We also explained that sizing can vary between different brands, so a 4XL from another brand may not match our 4XL measurements.
To help confirm whether the item matched our size chart, we asked for measurement photos, but unfortunately, these were not provided. Without measurement photos showing that the item is outside our size chart, we are unable to confirm this as a sizing discrepancy.
We also offered two possible solutions to help resolve the issue. However, the request for a 75% refund while keeping the products is beyond what we are able to offer in this case.
We are sorry that we could not reach the solution you expected, but we did try to assist within our policy.
This was way larger than any of the other small shirts that I've purchased.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
It’s a lovely top but ordered S and it is way too big on me. :(
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
Eye catching. Several compliments with the look of quality and comfort.