Vår forsikring varer i 30 dager. Så vennligst behandle returen innen policyens varighet, og beregn 1–2 uker fra du sender returen i posten til den er behandlet.
Du vil motta en e-post når returforespørselen din er behandlet.
Når vi har mottatt den returnerte varen din, og den er i samsvar med vår returpolicy, vil vi refundere deg via betalingsmetoden som ble brukt ved kjøp.
Merknad:
Av hygieniske årsaker kan vi ikke tilby refusjon på undertøy eller truser med mindre varene er synlige defekte.
Situasjoner der vi refunderer
Produktets problem
Hvis produktet ikke samsvarer med det du ønsker, eller det er et kvalitetsproblem med produktet, refunderer vi deg innen 3 virkedager.
Utsolgt
Hvis produktet du kjøpte var utsolgt, vil vi kontakte deg via e-post og tilby deg valget mellom å refundere eller vente til det er på lager.
PayPal-problemer
Hvis PayPal-kontonavnet og -adressen din ikke samsvarer med bestillingens navn, sender vi deg en e-post for bekreftelse. Hvis du ikke mottar svar innen 3 virkedager, refunderer vi automatisk bestillingen.
Situasjoner vi ikke dekker fraktkostnader:
1. Velg feil størrelse, feil stil;
2. Vil ikke ha/liker ikke;
3. Ingenting galt med produktet, vil bare returnere det.
Andre spørsmål, kontakt: support@oxknit.com.
Returprosess:
Vennligst legg ved følgende informasjon i returpakken:
① Ordrenummer og produkt-SKU for varen(e) du returnerer.
(Kun retur fra det lokale postkontoret. (Du kan påløpe importavgifter, og leveringen kan bli forsinket hvis du velger ekspressfrakt som DHL, UPS, TNT og FEDEX)
② Fraktetikett (utenfor pakken).
③Sporingsnummer.
④ Årsaker til retur.
Send en e-post og bevis problemet med varen (bilde av varens kvalitetsrelaterte problem, feil størrelse osv.). Vi refunderer etter at vi har mottatt pakken og inspisert den.
Hvis returen er forårsaket av forbrukeren, skal forbrukeren være ansvarlig for fraktkostnadene. Det spesifikke gebyret bør være basert på hvilket ekspressselskap du velger.
Dersom varene som mottas av våre årsaker er skadet eller ikke er korrekte, og forbrukeren ikke er pålagt å betale fraktkostnadene av denne grunn.
Takk for at du handlet hos OXKNIT!
- Strikkede T-skjorter
- 100 % bomullsgarn
- Uforet
- Vanlig passform
- Kan vaskes i maskin
Stoff &og omsorg
- Delikat maskin Vask på 30 grader (86℉) med lignende farger.
- Strykes på vrangen på lav temperatur.
- Oppbevares flatt.
- Ikke tørk i tørketrommel.
- Ikke blek.
they want me to pay to ship this cheap shirt all the way to China in order to get a return. Absolutely not worth it, will never buy from them again.
Material is cheap and falls apart after a few washes.
Thanks for your review.
We completely understand your concern, and we are very sorry for any inconvenience this may cause. If you would prefer to return the item for a full refund of the item price, we are afraid that the return shipping fee would need to be covered by you, as the item was initially reported as a fit issue in your first email.
The print is so cute and love the color. Unfortunately the quality isn’t there. The green color does not cover the entire piece and white comes thru in random places and even looks raggedy. Disappointed. I usually am happy with products from here. I tried to return it but received no response from Oxknit, which I was surprised by.
Thanks for your review.
We replied to your email on February 9 and kindly requested photos so we could review this case further. We sincerely apologize if our message did not reach you successfully or was directed to your spam folder. We will resend it again for you.
My sweater arrived with a big run in the sleeve. I'd like to return it for my money back but do not have the information to do such a thing.
Please advise.
Thank you
Thank you for your review.
We are truly sorry to hear this.
We have already reached out to you by email with a solution. Please kindly check it when you have a moment.
I have two of these skirts in different patterns, they are super comfortable, fit me well, but on this skirt its pattern is only in the front, the back is solid. I would give this 5 stars if the front pattern wrapped to the back.
Thank you for your review.
We’re so glad to hear that the skirt is comfortable and fits you well.
We’re sorry that the back design did not meet your expectations. Your feedback about wanting the pattern to continue to the back is truly appreciated, and we will share it with our product team for future improvement.
I wish your company offered size XS / 0
Thanks for your review.
We’re very sorry to hear that the size did not fit as expected, and we completely understand how disappointing that can be.
At the moment, this design is not available in size XS. However, we do have other styles available in size XS. You may browse the available options here: https://www.oxknit.com/collections/women?filter.v.option.size=XS
Please feel free to contact our after-sales support team at support@oxknit.com. We will do our best to provide a suitable solution.
I love the pieces that I have ordered. I always get tons of compliments. The items are good quality and GREAT prices.
My husband was wasn't sure about this sweater when I showed him the Pic online, but he loves it, he's received so many compliments! The fit, the craftsmanship, the color and style, perfect! He's 6'2 215lbs wearing XXL.
Me encanta lo cómoda que es, queda preciosa con lo que te pongas. El diseño es bello. Sin duda alguna recomiendo la calidad también.
Great quality! Great fit! Beautiful sweater!
Knit is just like the photo. Vibrant color and quality knit and cut. I've seen several complaints about sizing. These are sized down to the inch, so they really are true to size. With that said, you freaky have to own your specific body type with these fits because they are probably catered to be form fitting to give the cut a more premium look and finish. My wife's face lit up when we got ready to head out to our niece's pageant tonight. I'm 5'9, 187lbs, and I bought a Medium. I definitely would hang dry these only.