The comfort and quality can be immediately seen with the eye and confirmed with a touch. The uniqueness of the design becomes a conversation starter to those who appreciate fashion.
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
Didn't expect the quality to be as good as it is but, I'll definitely be back because of it! Thanx Oxknit!
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
Hi,
Thank you for bringing this to our attention and we apologize for any inconvenience with your order. We take our customers' feedback seriously and want to ensure that you receive the correct items. The product you mentioned does not belong to our website, so to help us resolve this issue, could you please send us a photo of the outside package bag and the shipping label? Once we have this information, we will be able to provide you with a solution. Thank you for your understanding and we look forward to resolving this for you.
Best,
Customer Service Team
Shirt was xxxl. Ordered a xl. Quality was poor.Also not exactly like the original picture.I threw shirt away as it took a month to get.
Hi,
Thank you for sharing your experience with us. We want to apologize for the disappointment and inconvenience you've experienced with your purchase.
We understand how frustrating it can be to receive a product that does not meet your expectations. We have a 30-day return policy in place for situations like this. Please take a look at our return policy here: https://www.oxknit.com/pages/return-exchange. We want to make sure you are completely satisfied with your purchase and we would be happy to help you with a return or exchange.
Thank you for bringing this to our attention. We truly value your feedback and we will use it to improve our products and services in the future. Have a blessed day!
Best regard,
Oxknit Customer Service Team
I ordered this shirt mid May and never received it.
Hi,
Thank you for your feedback and we are sorry to hear about your negative experience with our company
After we tracked your parcel, we noticed that the parcel was delivered. To protect your privacy, we cannot disclose too much of your order information here, the reason we advise to contact your local carrier is due to we hand the parcel over to our carrier, and our carrier will hand the parcel to your local carrier when the parcel arrives in your country. We are an overseas sender and cannot directly contact your local distributor.
We can't get detailed information unless we ask our domestic carrier to confirm the parcel with your local carrier, that's why we advise you to contact your local carrier to see if they are able to help you in find out the parcel. They are the actual handlers and will be able to provide more accurate information.
If you can't get the parcel after that, please feel free to contact us via email and we will provide a solution for you.
Have a blessed day!