Vår forsikring varer i 30 dager. Vennligst behandle returen innen 30 dager etter levering, og det kan ta 1–2 uker fra du sender returen i posten.
Du vil motta en e-post når returforespørselen din er behandlet.
Når vi har mottatt den returnerte varen din, og den er i samsvar med vår returpolicy, vil vi refundere deg via betalingsmetoden som ble brukt ved kjøp.
Merknad:
Av hygieniske årsaker godtar vi ikke retur for bytte eller refusjon av undertøy, nattøy, badetøy og truser med mindre varene er synlige defekte.
Situasjoner der vi refunderer
Produktets problem
Hvis produktet ikke samsvarer med det du ønsker, eller det er et kvalitetsproblem med produktet, refunderer vi deg innen 3 virkedager.
Utsolgt
Hvis produktet du kjøpte er utsolgt, vil vi kontakte deg via e-post for å tilby deg muligheten til enten å få refusjon eller vente på at varen skal være på lager igjen.
PayPal-problemer
Hvis PayPal-kontonavnet og -adressen din ikke samsvarer med bestillingens navn, sender vi deg en e-post for bekreftelse. Hvis du ikke mottar svar innen 3 virkedager, refunderer vi automatisk bestillingen.
Situasjoner vi ikke dekker fraktkostnader:
1. Velg feil størrelse, feil stil;
2. Vil ikke ha/liker ikke;
3. Ingenting galt med produktet, vil bare returnere det.
Andre spørsmål, kontakt: support@oxknit.com.
Returprosess:
Vennligst legg ved følgende informasjon i returpakken:
① Ordrenummer og produkt-SKU for varen(e) du returnerer.
(Kun retur fra det lokale postkontoret. (Du kan påløpe importavgifter, og leveringen kan bli forsinket hvis du velger ekspressfrakt som DHL, UPS, TNT og FEDEX)
② Fraktetikett (utenfor pakken).
③Sporingsnummer.
④ Årsaker til retur.
Send en e-post og bevis problemet med varen (bilde av varens kvalitetsrelaterte problem, feil størrelse osv.). Vi refunderer etter at vi har mottatt pakken og inspisert den.
Hvis returen er forårsaket av forbrukeren, skal forbrukeren være ansvarlig for fraktkostnadene. Det spesifikke gebyret bør være basert på hvilket ekspressselskap du velger.
Dersom varene som mottas av våre årsaker er skadet eller ikke er korrekte, og forbrukeren ikke er pålagt å betale fraktkostnadene av denne grunn.
Takk for at du handlet hos OXKNIT!
- Strikket topp
- 100% bomullsgarn
- Uforet
- Vanlig passform
- Maskinvaskbar
Stoff & Pleie
- Delikat maskin Vask på 30 grader (86℉) med lignende farger.
- Stryk på vrangen ved lav temperatur.
- Oppbevar flatt.
- Ikke tørketrommel.
- Ikke blek.
I love it. I got an XL and it fits perfect. True to size and didn't shrink when I washed it.
I wore this dress for my birthday and I received so many compliments! It is made of a great knit material that has a bit of a stretch to it. I love it!
Beautiful set. I got so many compliments. I did size up and was happy that I did.
Just be careful as it's a knit material. I accidentally snagged it on some wood :(
I ordered too large and they sent a replacement right away at no cost to me. Excellent service.
Fit is true to size (some reviews said to size up which I did…not true! True to size) I couldn’t be happier with it. Soft all cotton. Love it.
Totally in love with my shirt so bright and colourful thanks so much! 💙🩵💜🩷
This is adorable but the sizing is off. I have to exchange but I’m not getting a response from customer service. Size up!!
We're sorry to hear that the size did not meet your expectations.
According to our records, we have already replied to your email. If you haven't seen our response, please check your spam or junk folder.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page before purchasing to help choose the most suitable size.You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
Looks nice on the picture - but unfortunately I have not received my order.
Thanks for your review.
We’re sorry to hear that you haven’t received your order. According to the carrier’s update, the package could not be delivered due to an incorrect address.
We contacted you by email on May 26 to help resolve this, but unfortunately, we did not receive a reply at that time. We’ll reach out again by email and continue assisting you with the next steps.
I was so excited about this top. I washed it and laid it flat to dry. The fit was so wrong. The belt was under my boobs, the snap button was too high and too visible. The shape was bad as well.
Thanks for your review.
We are very sorry to hear this and truly regret that the item did not meet your expectations. Could you please send a few photos showing the issue you are facing to our after-sales email support@oxknit.com? We would like to check this further with our team and help provide a proper solution for you as soon as possible.
It is a cute halter top but I got a size small and I'm SWIMMING in it--it fits like a large in other brands would. Way too big and no smaller sizes :( It's a shame because I love Oxknit styles but their smallest size is about two sizes too big for me.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
The items i bought including this vest are cheaply made and don’t fit right. Their clothes just aren’t for me.
Thank you for sharing your feedback with us. We apologize for any disappointment you may have experienced with our product.
We strive to provide high-quality items and we are sorry to hear that this was not reflected in your recent purchase. We will make sure to take your comments into consideration for future improvements.
If you would like to discuss this matter further, please do not hesitate to reach out to our customer service team. Thank you for bringing this to our attention.