Product came and was undersized by a lot. That’s ok we’ll just order bigger… not so fast. They don’t want their own product back. They offered 1/2 off to keep. Here’s the rub. I returned 2 shirts and they credited me 50% on just one. Will not shop Oxknit again. Avoid the hassle.
Thank you for your review.
We are truly sorry for the frustration and confusion this situation has caused.
We would like to kindly clarify that we do accept returns and did not refuse your request. As we understand that international return shipping can be quite expensive, we offered you several options, including a return for a full refund.
In this case, you chose a different solution, which was a 50% refund to keep the item, as you had already placed a new order.
We are also very sorry for the misunderstanding. In your first email, you only mentioned that you wanted to return one order, which included only one item. However, the parcel you received actually contained two orders, so we initially processed the refund for only one of them.
We sincerely apologize for this oversight, and we has arranged a refund for the other order as well.
If what you order doesn't fit etc you have to return it to CHINA. Rip-off.
Thanks for your review.
We are truly sorry to hear this and sincerely regret that the item did not meet your expectations. We understand how disappointing this must be.
Please feel free to contact our after-sales support team at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
Shirt fits perfectly! Material is top notch and I shot a video in it! @oxnit you should share my video on your site to show the world ya threads. I would love to be an ambassador!
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
Perfect
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
Fit and feel good. Lots of compliments
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Have a blessed day!