Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on underwears, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted Polo
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
The material is amazing. I will match this with teal pants. It fits well. I recommend you buying. It ships relatively quick.
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
So many compliments on the.l colours and drawing of the bee has many admiring the sweater.. I tell the to go on Oxknit.com
Love the material as it keeps me quiet warm; but comfortably so. The colours and design of the bee are a big hit!
The first day I wore this shirt a lady stopped me in the street to tell me I had great style.
And I get compliments all the time while I'm on zoom calls at work.
I normally wear a L in American brands. Bought an XL. Fits great through chest and shoulders with some breathing room around the waist.
Fabric is thick - better suited for fall/winter. Not for the heat of summer (but I'm a Canadian who can't handle the heat)
My only critique is that I don't believe this is 100% organic cotton. I think it's a blend with some synthetic fibers because it doesn't breathe like a 100% cotton shirt. But for this price point I do not expect 100% cotton.
Excellent shirt. Love it.
Great material super cute fits great. The colours are beautiful. I super love it. I ordered a 2X. I am 53 and £215. I probably could’ve got a smaller maybe a one X but either way this one fits really nice.
I thought this looked really cute online but wasn't sure how it would turn out, but I was pleasantly surprised! The fabric is good quality and it fits really well. I'm about 125lbs, 5'5" and normally wear a 0-2 and the size small fit me perfectly. On me it's not a crop top at all. I wore it to an event and everyone asked me where zip got it because they loved it.
Delivery was quick and without a problem. (EU). The Polo is a little bit too large, it could be more slim (tight). I ordered M.
Next time I will try S, and hope the fit will be better.
Quality seems to be good, but i havent worn (and washed) it much, so I cant really say a lot…
Thats why I give 4/5.
Dear,
Thank you for your support and affirmation
We apologize for any inconvenience caused and we understand that the sizes may not fit well for some customers. We highly recommend checking our size chart before making a purchase, and if you prefer a looser fit, we suggest going for a larger size. Our size chart can be found on the item page.
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Thank you for your support and have a blessed day!
Love this awesome mustard color and love the expression of the cat. The weight of the sweater is surprisingly perfect. Great when it’s warm and when it’s a little cool. So many compliments, most importantly from myself.
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
After a few washes, the material still holds up great and pairs well with a pair of chinos or shorts.
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
Cheap fabrics, way too short and it would me to ship back to china when it came from California. What a waste. This is why I rarely shop online. Don’t buy anything from here.
Dear,
Thank you for taking the time to leave us a review. We apologize for any inconvenience caused and we understand that the sizes may not fit well for some customers. We highly recommend checking our size chart before making a purchase. We take all feedback seriously and will use this to improve our product quality and sizing accuracy.
We understand your frustration with the return process and want to assure you that we do have a 30-day return policy in place. You can find more information on our return policy here: https://www.oxknit.com/pages/return-exchange.
We strive to provide our customers with the best shopping experience possible and we hope to have the opportunity to make things right for you in the future.
Thank you for bringing this to our attention.
Best regard,
Oxknit Customer Service Team
Ordered a shirt, didnt get it. Then they gave me a phone number to call that wasn’t in service and the email they provided was fake. Total scam of a company, am still waiting for my refund. Do not order anything from this awful company! Absolute trash!
Dear valued customer,
Thank you for bringing this to our attention.
We are sorry to hear that you have not received your order. We understand your frustration and apologize for any inconvenience this may have caused.
Upon checking the tracking information, it seems that your parcel may have been lost during shipping. We apologize for this delay and we have arranged a refund for you.
We value your satisfaction and hope to make this right for you.
Thank you for your patience and understanding.
Have a blessed day!