Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on underwears, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
Definitely recommend buying if your liked the ad! I always get worried about the reality vs photos but they’re actually awesome!!
Great pants, exactly as pictured but tgey are cute very small!! I reached out to the company for instructions on exchanging the pants for a larger size, they only communicate instructions on returns and exchanges through email, but they NEVER EVER responded!!! Items are nice but pricey, so you would think the company would put forth the effort to ensure customer satisfaction and support throughout the buying process. Based on no one responding to my email, I won't be purchasing anymore Items in fear of being stuck with something if it doesn't fit.
Thanks for your review.
We are very sorry that we did not receive your return request earlier. After checking, we have already sent you an email with a solution. Please kindly check your inbox, including your spam or junk folder.
Thank you for your patience and understanding.
I am a small woman. I took a chance and bought these men’s jeans in the smallest size. I love them so much! They hang on my hips perfectly, are a nice heavy/crisp denim and have very thoughtful design elements that elevate them over regular boring jeans. They are very very long (I hemmed mine) so the length would work for most people.
I’m one of those people that buys a lot of stuff online through social media ads. I pretty regularly am super disappointed when the product shows up. Not these pants though.The only thing I’d say on the negative side is that I wish they’d gone for a heavier zipper. The one they use is adequate, but everything else about these jeans screams expensive. I hope they come out w different colors. I think especially doing a really dark blue dye would be killer, as would black. Hope the Oxnit people are listening!
Highly recommend.
They were a little on the small side for their size. They were nicely made and not cheap looking or feeling, but they aren’t the pants in the photo. A close knockoff I suppose, but not close enough. I thought for the price and with all the hype it wouldn’t be a knockoff company, but it seems to be so.
Thanks for your review.
We are very sorry to hear this and truly regret that the item did not meet your expectations. Could you please send a few photos showing the issue you are facing to our after-sales email support@oxknit.com? We would like to check this further with our team and help provide a proper solution for you as soon as possible.
Make sure you measure twice and check the size guide before buying these. I bought my regular size and could barely get them on. And if you want to exchange or return them you're on the hook for spending $100 to return them to China. Careful.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. Since fit can vary from person to person, the wearing experience may also differ. We kindly recommend checking the size chart on the product page, as it can help you choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com so we can discuss a proper solution with you.
Arrived 12 days after purchase as told. Very happy with quality and fits as It should 10/10
Ich liebe deren teils schrille Shirt's und Pullover .Der Kundenservice ist sehr zuvorkommend.Die Qualität ist super.3xl ist mir etwas zu groß , obwohl ich es in Deutschland benötige.Aber 2xl passt super.Sie haben mir auch 2xl empfohlen.Ja wer nicht hören will.😉Das auf dem Bild liebe ich.
It looks so good on me. Got many compliments at work. The material is knitted and little bit stretchy. Overall nice product.
Great size. Got a 4xl because of my height 6'5"
I was looking for a particular color green to go with my Gucci ace sneakers and I Googled a particular color green and I came across this brand. I am very happy with the shirt I got. I also got compliments on it while out.
Unfortunately my sweater, while really cute and fits true to size, is not knitted well around the face of the fox. It’s noticeable, and I’m worried that it will unravel because it’s looser around this area.
Thanks for your review.
This is related to the jacquard knitting technique used for this design. In jacquard knits, the pattern is created directly during the knitting process rather than being printed or embroidered afterward. At certain color-change or motif connection points, there can be internal floats or transition stitches, which may appear like a snag from the outside even though the structure of the garment is intact. This is a characteristic of the technique rather than a defect, and it will not cause the sweater to unravel or affect its durability.
Quality was fine. Fit was a little uncomfortable around the neck and armpits on the jump. I ordered an xL, being a medium tall wearer 6’4” 195lbs, because I wanted to make sure it would be long enough. Wore it once. Washed it in cold and dried in low heat. It shrunk so much it looks like I’m trying to film a music video in 1990. The xL is a crop top. Pattern is cool. Wouldn’t order again and will not recommend to anyone
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
Also, this product is made from 100% cotton yarn. To help maintain its shape and condition, we recommend delicate machine wash at 30°C (86°F) with similar colors, ironing inside out on low temperature, storing flat, and avoiding tumble drying or bleach.
Definitely recommend buying if your liked the ad! I always get worried about the reality vs photos but they’re actually awesome!!
Sits less like a draped on the shoulders t-shirt and more like cap sleeves which are my mortal enemy.
Hi,
Thank you for taking the time to leave a review. We're sorry to hear that the t-shirt didn't fit as expected. We understand how frustrating it can be when a product doesn't meet your expectations. This dress features an off-the-shoulder design that can be pulled down in the direction you prefer.
We highly recommend checking our size chart before making a purchase, and if you prefer a looser fit, we suggest going for a larger size. Our size chart can be found on the item page. If you have any inquiries, please reach out to our customer service team and we'll be more than happy to help. Thank you for your feedback!
Have a blessed day!
Just like the picture, but U would say it runs large (a bit). If you are looking for a more fitted look, size down
