Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on underwears, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted Top
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
The sweater looks exactly like the picture. The material is medium weight. I wore it with a white button down collared shirt to make it pop! I added dark colored blue jeans and it worked! Not bad at all!
This sweater ended up being exactly what I’ve been looking for and it’s the perfect weight and super comfortable and I’ve gotten 1 million compliments on it. Now I haven’t washed it yet so here’s to hope it holds up as well as it should.
So at first I got confused with the Shop tracking app and thought my package was sent back.... Lol how much did I make a mistake? I went back to my JanWen tracking and found the proper order. Waited patiently for when they original delivery date window and I just got them!! Wow ! 😲 😘 Such gorgeous, bright 🌞 vivid colors, excellent quality, well made and XXL fits perfectly after I took my own measurements. I'm 5'9" 191# and bust 42" waist 38". I am currently wearing the fun pink LS happy sunny flower with cha cha sleeves. Can't wait for a little more warmth to wear the SS ones. Yippie Kay Yay!! 😀
I get tons of compliments on this one!
Absolutely love this shirt. True to size, good quality. For reference in 5.8 , 189 pounds and ordered an XL. Already bought more !
Totally cheap and thin sweater. Sizing way off
The shipping takes too long (months) and the quality isn't very good for the price. The designs are cute, but that's it.
Der Pullover ist weich, bequem und fällt größengerecht aus. Schwarze Katzen und Fledermaus mußte ich unbedingt haben! Das Motiv ist leider in Echt nicht ganz so schön wie auf dem Bild. Das Muster ist nur in Schwarz-Weiß eingewebt und die Augen der Katzen stehen etwas eng. Der Pulli ist trotzdem süß. Mein Pullover hatte außerdem einen kleinen Ölfleck hinten, dafür wurde mir aber vom Kundenservice ein Rabatt angeboten. Ich würde mir wünschen, daß Oxknit echte Produktbilder zeigt, vielleicht auch Tragebilder der Kleidung. Das mit dem Fleck habe ich so gelöst, daß ich den Pulli gekürzt habe. Ich bin Schneiderin, ich habe den Pullover abgeschnitten und das Bündchen unterhalb der Musterborte unter der Brust wieder angenäht. So habe ich einen niedlichen Kurzpullover, den ich über Kleidern tragen kann.
Love it. Comfortable super cute and lots of compliments. Wore with dark skinny jeans and black ankle boots
I had placed this order prior to vacation. It took them one month to ship to which i didnt need anymore as my trip had already came and went. I asked to cancel and they shipped anyway forcing me to try and take the order. They are making it extremely difficult to return and have not responded