Dear,
Thank you for taking the time to leave a review. We are sorry to hear that the product did not meet your expectations and apologize for any disappointment caused.
We appreciate your honest feedback and will take it into consideration as we continue to improve our products. If you would like to discuss the issue further, please don't hesitate to reach out to our customer service team.
Thank you for being a loyal customer and we hope to have the opportunity to provide you with a better experience in the future.
Best regard,
Oxknit Customer Service Team