Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on underwears, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
I too was concerned about what I'd receive in my first order from Oxknit, until it arrived (and in a reasonable timeframe). I haven't worn it outside since then as it hasn't been cool enough yet in the desert southwest - that's how heavyweight this shirt is. I did however toss it in a saddlebag and take it to show some friends who share the same color affinity, and they were all impressed. The only thing keeping it from 5-stars is that I haven't worn it riding yet, but it is true to size and I washed it once casually to erase shipping creases and it looks great!
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
Yes, i love these sweaters soooo much that I now have 40 of them and plan to buy more when new designs come out. I love the way they look and feel. They wash well too. I wash them in cold water and lay them flat to dry and they look like new. I highly recommend them.
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
I was a little worried bc I've been ripped off ordering clothes from oversees before, usually too small or lower quality than the advert promised. Not so with this. The shirt is very well made, high quality and the size is exactly what I'd expect buying from a brick and mortar store in Canada. I even changed my mind about the colour after I placed the order and emailed with a request to make a change and this company honoured the request and sent the new colour I switched to. Very impressed. I have since place two additional orders and am looking forward to receiving them. I am not a bot or Ai, I am a real Canadian human who listens to the Hip (rip Gord) and am giving an honest review about a shirt I ordered and love. Highly recommend this company.
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
Bought a XXL and is short in the torso and the sleeves. Contacted “customer service” and they were insisting I pay for the return shipping…probably because this company is China based. At the end of the day, I paid over $50 for a shirt I can’t wear. Buyer beware!
Hi!
Thank you for sharing your feedback with us. We're sorry to hear that the size of our product did not meet your expectations. We understand how frustrating this can be and we apologize for any inconvenience caused. We recommend checking our size chart before making a purchase, as sizes may vary depending on the item. If you prefer a looser fit, we suggest going for a larger size. Our size chart can be found on the item page.
We understand your frustration with the return process and want to assure you that we do have a 30-day return policy in place. You can find more information on our return policy here: https://www.oxknit.com/pages/return-exchange.
We strive to provide our customers with the best shopping experience possible and we hope to have the opportunity to make things right for you in the future.
Have a blessed day!
Great material and fits great
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
So many compliments on the.l colours and drawing of the bee has many admiring the sweater.. I tell the to go on Oxknit.com
Love the material as it keeps me quiet warm; but comfortably so. The colours and design of the bee are a big hit!
The first day I wore this shirt a lady stopped me in the street to tell me I had great style.
And I get compliments all the time while I'm on zoom calls at work.
I normally wear a L in American brands. Bought an XL. Fits great through chest and shoulders with some breathing room around the waist.
Fabric is thick - better suited for fall/winter. Not for the heat of summer (but I'm a Canadian who can't handle the heat)
My only critique is that I don't believe this is 100% organic cotton. I think it's a blend with some synthetic fibers because it doesn't breathe like a 100% cotton shirt. But for this price point I do not expect 100% cotton.
Excellent shirt. Love it.
Great material super cute fits great. The colours are beautiful. I super love it. I ordered a 2X. I am 53 and £215. I probably could’ve got a smaller maybe a one X but either way this one fits really nice.
I thought this looked really cute online but wasn't sure how it would turn out, but I was pleasantly surprised! The fabric is good quality and it fits really well. I'm about 125lbs, 5'5" and normally wear a 0-2 and the size small fit me perfectly. On me it's not a crop top at all. I wore it to an event and everyone asked me where zip got it because they loved it.
Delivery was quick and without a problem. (EU). The Polo is a little bit too large, it could be more slim (tight). I ordered M.
Next time I will try S, and hope the fit will be better.
Quality seems to be good, but i havent worn (and washed) it much, so I cant really say a lot…
Thats why I give 4/5.
Dear,
Thank you for your support and affirmation
We apologize for any inconvenience caused and we understand that the sizes may not fit well for some customers. We highly recommend checking our size chart before making a purchase, and if you prefer a looser fit, we suggest going for a larger size. Our size chart can be found on the item page.
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Thank you for your support and have a blessed day!
Love this awesome mustard color and love the expression of the cat. The weight of the sweater is surprisingly perfect. Great when it’s warm and when it’s a little cool. So many compliments, most importantly from myself.
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
After a few washes, the material still holds up great and pairs well with a pair of chinos or shorts.
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
Cheap fabrics, way too short and it would me to ship back to china when it came from California. What a waste. This is why I rarely shop online. Don’t buy anything from here.
Dear,
Thank you for taking the time to leave us a review. We apologize for any inconvenience caused and we understand that the sizes may not fit well for some customers. We highly recommend checking our size chart before making a purchase. We take all feedback seriously and will use this to improve our product quality and sizing accuracy.
We understand your frustration with the return process and want to assure you that we do have a 30-day return policy in place. You can find more information on our return policy here: https://www.oxknit.com/pages/return-exchange.
We strive to provide our customers with the best shopping experience possible and we hope to have the opportunity to make things right for you in the future.
Thank you for bringing this to our attention.
Best regard,
Oxknit Customer Service Team
Ordered a shirt, didnt get it. Then they gave me a phone number to call that wasn’t in service and the email they provided was fake. Total scam of a company, am still waiting for my refund. Do not order anything from this awful company! Absolute trash!
Dear valued customer,
Thank you for bringing this to our attention.
We are sorry to hear that you have not received your order. We understand your frustration and apologize for any inconvenience this may have caused.
Upon checking the tracking information, it seems that your parcel may have been lost during shipping. We apologize for this delay and we have arranged a refund for you.
We value your satisfaction and hope to make this right for you.
Thank you for your patience and understanding.
Have a blessed day!
