Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on underwears, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Polo de malha
- Fio 100% algodão
- Sem forro
- Ajuste regular
- Lavável à máquina
Tecido e Cuidados
- Máquina Delicada Lave a 30 graus (86℉) com cores semelhantes.
- Passe do avesso em temperatura baixa.
- Armazene na horizontal.
- Não secar na máquina.
- Não utilizar alvejante.
O estilo vintage intenso encontra o rockabilly selvagem.
Faça uma declaração com esta polo de malha rebelde com dois tigres tatuados no peito, ladeados por rosas laranja vibrantes em cada manga. Com estampa de oncinha na gola, punhos e bainha, esta camisa combina a atitude retrô com o glamour da selva.
A malha preta macia proporciona conforto o dia todo, enquanto a carcela abotoada e a gola alta criam um contraste elegante. Perfeito para chamar a atenção em shows, galerias ou onde quer que seu lado selvagem o leve. Combine com jeans preto ou calças boca de sino para um visual vintage descolado.
Hi, love the idea and the polo itself is cool and really like it but the shape is a bit cylindrical not very flattering and also after washing it it sort of lost its shape and lost a bit of shape too, I like both polos I got but not sure I would get more.
Hi,
Thank you for your honest feedback.
We're glad to hear that you love the design and concept of the polo. We appreciate your concern about the shape and shrinking after washing. Our products are all heat-set after sewing, usually they won't shrink unless high-temperature washed, ironed, or tumble dried. We recommend hand washing at a temperature below 30 degrees for the first-time wash, but you can also machine wash it, but it’s best to dry it flat, and please don't dry it at high temperatures. We apologize for any inconvenience this may have caused. We value your opinion and will take your feedback into consideration for future improvements. Please don't hesitate to reach out to us if you have any further questions or concerns. Thank you for choosing our product.
Best regards,
Customer Service Team
I ordered 2 of the same exact shirts but I only received one shirt quality was good but ran very small please make larger sizes
Hi,
Thank you for your review.
We apologize for any inconvenience you experienced with the sizing of our shirt. We appreciate your feedback and will definitely take it into consideration for future productions. Please don't hesitate to reach out to our customer service team for assistance with sizing options. Thank you for choosing our product!
Have a blessed day!
I ordered a couple items that i really wanted for a video where we were using throwback fashion. Well the package was delivered and the delivery service didnt follow building instructions and my package was stolen. Credit to Oxknit they immediately resent the order. Once again the delivery person didn't follow our building instructions and that package also was stolen. So i never received my item but they did refund the purchase. I really wanted to start buying clothes from them to dictate the style of this web series but im not sure if I'll order again due to the delivery issues. Can't really blame oxknit for the delivery people not following instructions but as a customer was still very disappointed.
Hi,
Thank you for taking the time to leave a review.
We apologize for the inconvenience caused by the delivery issues with your recent order. We understand how frustrating it can be when your package is not delivered as expected.
We suggest adding some delivery details to your shipping address, as sometimes the courier may not pay much attention to the instructions on the building. We truly appreciate your support and we hope to have the opportunity to serve you again in the future.
Thank you for choosing Oxknit.
Have a great day!
The product itself is fantastic. Great fit, great construction, top notch design. The process was not so good. The system defaulted every item I ordered to a size small and I couldn't correct it on my end.
To be fair, once this was communicated, OXKnit intercepted the package and made the corrections, but I didn't know that until I received the order. Also, it took over a month to receive the order.
Again, the product is fantastic, the process was not. That said, I will order from OXKnit again, ultimately, it's worth it.
Hi,
Thank you for taking the time to leave a review.
We apologize for any inconvenience you experienced with the ordering process. We are constantly working to improve our system and we appreciate your feedback.
We are happy to hear that our customer service team was able to assist you and that you would still consider ordering from us again. Thank you for your support and we hope you continue to enjoy our products.
Have a blessed day!
I ordered 2 shirts 45 days ago, one shirt arrived pretty quickly and I still haven’t received this shirt yet. Don’t know why both shirts weren’t shipped together. If I don’t receive my other shirt I will not be ordering from here ever again.
Dear
We apologize for the inconvenience and frustration you have experienced with your order. We are sorry that customs lost your parcel and we will do our best to rectify the situation for you.
Please feel free to contact us via email and we will be more than happy to arrange a resend or a refund for you.
We appreciate your patience and understanding in this matter. We are looking forward to your reply so we can assist you further. Thank you for bringing this to our attention.
Sincerely,
Oxknit Customer Service Team
It's soooooo cute 🥰! Thank you.
I bought this, because it struck me as cute, but also unique and like it was bespoke or a designer piece.
Very happy with the quality and fit. I probably won't rewear it that frequently, so I expect it should last nicely.
Excellent fit great material I’m satisfied
This shirt gets compliments every time I take it for a spin. It’s cute, comfortable, and has personality.
This sweater is cute, comfortable, and has its own personality. I love it.
The fabric is so thin. Not what you think of in a knit. Also no stretch really to this set. It runs small.
Hi!
Thank you for taking the time to leave a review.
We apologize that the fabric did not meet your expectations. Our Women's Green Floral Knit Set with Blue and White Flower Print is made of 100% cotton yarn, which may result in a thinner feel compared to other knits. Also, the set does have an elastic waist, but we understand that the elasticity may not be as strong as expected. We highly recommend checking our size chart before making a purchase, and if you prefer a looser fit, we suggest going for a larger size. Our size chart can be found on the item page. Thank you for your support and have a blessed day!
I ordered a size large and tjenshirts fits like a medium
Hi!
Thank you for taking the time to leave us a review.
We apologize for any inconvenience caused and we understand that the sizes may not fit well for some customers. We highly recommend checking our size chart before making a purchase, and if you prefer a looser fit, we suggest going for a larger size. Our size chart can be found on the item page.
Thank you for your support and have a blessed day!
Hi, love the idea and the polo itself is cool and really like it but the shape is a bit cylindrical not very flattering and also after washing it it sort of lost its shape and lost a bit of shape too, I like both polos I got but not sure I would get more.
Hi,
Thank you for your honest feedback.
We're glad to hear that you love the design and concept of the polo. We appreciate your concern about the shape and shrinking after washing. Our products are all heat-set after sewing, usually they won't shrink unless high-temperature washed, ironed, or tumble dried. We recommend hand washing at a temperature below 30 degrees for the first-time wash, but you can also machine wash it, but it’s best to dry it flat, and please don't dry it at high temperatures. We apologize for any inconvenience this may have caused. We value your opinion and will take your feedback into consideration for future improvements. Please don't hesitate to reach out to us if you have any further questions or concerns. Thank you for choosing our product.
Best regards,
Customer Service Team
These are the sort of trousers you spend years looking for, confortable, great material! I bought one pair, tried them and immediately ordered two more pairs.
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
Just received my shirts and they look amazing and arrived very fast. The only problem is the sizes are way off. I use the online calculator fitting tool and it told me to order an XXL. I should have ordered an L. Luckily, my friend ordered an L so I could try that on. Now I know.
Dear,
Thank you for your support and affirmation
We apologize for any inconvenience caused and we understand that the sizes may not fit well for some customers. We highly recommend checking our size chart before making a purchase, and if you prefer a looser fit, we suggest going for a larger size. Our size chart can be found on the item page.
Thank you for your support and have a blessed day!
