Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on Tops, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted Polo
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
I bought this shirt and i’ m reali happy .. nice colors , good cotton , thank you i’ll buy some more
Great shirt, but a hole appeared not even 2 weeks after wearing. Nothing was rubbed against the shirt
Ok
The size and shape is good when new but after a while they get stretched and does not look good when you wear them.
I like this sweater but it had an ink stain on one of white stripes. I had to pre treat it and wash it immediately. It’s not completely out but it’s not as noticeable now.
Dear valued customer,
Thank you for your feedback.
We are sorry to hear that you received a product with an ink stain on one of the stripes. We apologize for any inconvenience this may have caused. We are glad to hear that the stain is less noticeable now, but please do not hesitate to reach out to our customer service team if you encounter any further issues. We strive to provide high-quality products and we will take your feedback into consideration for future improvements.
Thank you for choosing our Vintage Style.
Have a blessed day!
I like this sweater, it fits well. The collar is bigger than I thought but not a big deal. Smelled very strongly of smoke when it arrived.
Hi,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We're glad to hear that you like the sweater. We apologize for any inconvenience caused by the strong cigarette smoke smell upon arrival. We will report this to our logistics department to ensure that this does not happen again in the future. Thank you for bringing this to our attention.
Have a great day!
I like this sweater, but it smelled very strongly of cigarette smoke when it arrived .
Hi,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We're glad to hear that you like the sweater. We apologize for any inconvenience caused by the strong cigarette smoke smell upon arrival. We will report this to our logistics department to ensure that this does not happen again in the future. Thank you for bringing this to our attention.
Have a great day!
Great shirt. Will purchase more.
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
Upon receiving my shirt, I opened and tried on and noticed a hole in the seam on the side. Dissapointed
Dear,
We sincerely apologize for the inconvenience caused.
We have a strict quality control before items are packed and shipped. If your items come with bad quality, please feel free to contact our email address: support@oxknit.com. We will also send an email to you to confirm the problem, please pay attention to your inbox and we will provide a reasonable solution for you.
Have a blessed day!
Love love love the look on my husband, it was perfect, comfortable and well made. Unfortunately I wash it with the whites on accident and ruined the green stripes sigh!!! Will definitely purchase again.
Fantastic quality and fir
Love my polo, I have 5 now…
I love this sweater so much....I got so many compliments when I wore it....Fits true to size and the material is very comfortable...5 stars for sure
I received my two shirts within 10 days. The style is on point. This will be my new go to style of shirts to choose from e from. Super Thanks!