Vår policy gäller i 30 dagar. Vänligen behandla returen inom 30 dagar efter leverans, och vänta 1–2 veckor från det att du skickar in din retur för att den ska behandlas.
Du får ett e-postmeddelande när din returförfrågan har behandlats.
När vi har mottagit din returnerade vara och den uppfyller vår returpolicy kommer vi att utfärda en återbetalning till dig via den betalningsmetod som användes vid köptillfället.
Varsel:
Av hygieniska skäl accepterar vi inte returer för byte eller återbetalning av underkläder, pyjamas, badkläder och trosor om inte varorna är synligt defekta.
Situationer där vi återbetalar
Produktens problem
Om produkten inte matchar dina önskemål eller om det finns ett kvalitetsproblem, återbetalar vi dig inom 3 arbetsdagar.
Slut i lager
Om produkten du köpt är slut i lager kommer vi att kontakta dig via e-post för att erbjuda dig möjligheten att antingen få en återbetalning eller vänta på att varan återkommer.
PayPal-problem
Om ditt PayPal-kontonamn och din adress inte matchar din beställnings konto skickar vi ett e-postmeddelande för verifiering. Om vi inte får något svar inom 3 arbetsdagar återbetalar vi automatiskt beställningen.
Situationer där vi inte täcker fraktkostnader:
1. Välj fel storlek, fel stil;
2. Vill inte ha/gillar inte;
3. Inget fel på produkten, vill bara returnera.
Vid övriga frågor kontakta: support@oxknit.com.
Returprocess:
Vänligen inkludera följande information i returpaketet:
① Ordernummer och produkt-SKU för den/de varor du returnerar.
(Endast returer till det lokala postkontoret. (Du kan tillkomma importskatter och leveransen kan bli försenad om du väljer expressfrakt som DHL, UPS, TNT och FEDEX)
② Fraktetikett (utanför paketet).
③Spårningsnummer.
④ Skäl för retur.
Vänligen skicka ett e-postmeddelande och bevisa problemet med varan (bild på varans kvalitetsproblem, fel storlek etc.). Vi återbetalar pengarna efter att vi har mottagit paketet och inspekterat det.
Om returen orsakas av konsumenten, bör konsumenten ansvara för fraktkostnaden. Den specifika avgiften bör baseras på vilket expressföretag du väljer.
Om de mottagna varorna av våra skäl är skadade eller inte korrekta, och konsumenten inte är skyldig att betala fraktkostnaden av denna anledning.
Tack för att du handlade hos OXKNIT!
Le livreur n'a pas trouvé mon adresse et aucune solution alternative ne m'a été donnée. Pas de proposition de remboursement, aucune communication possible avec le livreur. Très très déçu.
Thanks for your review.
We are truly sorry to hear this and sincerely regret that the carrier failed to complete the delivery. We understand how disappointing this must be.
Please feel free to contact our after-sales support team at support@oxknit.com first. We will do our best to provide a suitable solution.
I wasnt really inlove with it.
Thank you for your review.
We are truly sorry to hear that this item did not meet your expectations. We understand how disappointing this must feel, and we sincerely apologize for the experience.
Your feedback is very important to us, and we will share it with our team for further review. If you would like, please feel free to contact us by email so we can look into this further and see how we may help.
Advertised as a 3xl…. Survey says that was a lie.. xl max
Thank you for your review.
We are very sorry to hear that the item did not fit as expected. We completely understand how disappointing this can be.
In cases where an item is believed not to match our size chart, we may kindly ask for photos showing the measurements so that we can review the issue carefully.
A size chart is available on each product page for reference. As all garments are measured by hand, a variation of around 2–3 cm is considered normal. For reference, 1 inch equals 2.54 cm.
Please rest assured that if the difference is beyond this range, we will take full responsibility for the issue.
It’s huge, and it came with a hole in it.
Thanks for your review.
We are very sorry to hear this and truly regret that the item arrived damaged.
Could you please send a few photos showing the issue you are facing to our after-sales email support@oxknit.com? We would like to check this further with our team and help provide a proper solution for you as soon as possible.
The pattern is cute, and the quality of the fabric seems great. However, I ordered this shirt in a small. I'm 5'3", 130 lbs, and I am not small-chested. I am *swimming* in this shirt; the length goes to my thighs. I could wear it as a dress if it didn't look totally weird to do. Pretty disappointing.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
Absolutely comfortable and great fitting. Does pull even when laundered according to tag directions but for the price it’s hard to beat
With the orange and white Jordan 1s with the orange black Orioles hat and black jeans . I think I was the nicest dress person where I was. The shirt was perfect.
I bought this for a themed party. It served that purpose very well. The shirt is of high quality, very comfortable being all cotton, and sizing is accurate. He repeatedly wears it for any occasion or non-occasion now. Unexpectedly, it has become my husband's favourite shirt!
Shirt quality is nice. Would appreciaelte it if clothes had more than one photo but it is what it is.
Oxnit has the best looking m, true to size shirts on the marketplace. I love each shirt and I now have 13 in my collection. As you see I added my collections.
