Vår policy gäller i 30 dagar. Så vänligen behandla returen inom policyns varaktighet och vänta 1–2 veckor från det att du skickar in din retur för att den ska behandlas.
Du får ett e-postmeddelande när din returförfrågan har behandlats.
När vi har mottagit din returnerade vara och den uppfyller vår returpolicy kommer vi att utfärda en återbetalning till dig via den betalningsmetod som användes vid köptillfället.
Varsel:
Av hygieniska skäl kan vi inte erbjuda återbetalning för underkläder eller kalsonger, såvida inte varorna är synligt defekta.
Situationer där vi återbetalar
Produktens problem
Om produkten inte matchar dina önskemål eller om det finns ett kvalitetsproblem, återbetalar vi dig inom 3 arbetsdagar.
Slut i lager
Om produkten du köpt är slut i lager kommer vi att kontakta dig via e-post och erbjuda dig möjligheten att antingen återbetala eller vänta tills den finns i lager.
PayPal-problem
Om ditt PayPal-kontonamn och din adress inte matchar din beställnings konto skickar vi ett e-postmeddelande för verifiering. Om vi inte får något svar inom 3 arbetsdagar återbetalar vi automatiskt beställningen.
Situationer där vi inte täcker fraktkostnader:
1. Välj fel storlek, fel stil;
2. Vill inte ha/gillar inte;
3. Inget fel på produkten, vill bara returnera.
Vid övriga frågor kontakta: support@oxknit.com.
Returprocess:
Vänligen inkludera följande information i returpaketet:
① Ordernummer och produkt-SKU för den/de varor du returnerar.
(Endast returer till det lokala postkontoret. (Du kan tillkomma importskatter och leveransen kan bli försenad om du väljer expressfrakt som DHL, UPS, TNT och FEDEX)
② Fraktetikett (utanför paketet).
③Spårningsnummer.
④ Skäl för retur.
Vänligen skicka ett e-postmeddelande och bevisa problemet med varan (bild på varans kvalitetsproblem, fel storlek etc.). Vi återbetalar pengarna efter att vi har mottagit paketet och inspekterat det.
Om returen orsakas av konsumenten, bör konsumenten ansvara för fraktkostnaden. Den specifika avgiften bör baseras på vilket expressföretag du väljer.
Om de mottagna varorna av våra skäl är skadade eller inte korrekta, och konsumenten inte är skyldig att betala fraktkostnaden av denna anledning.
Tack för att du handlade hos OXKNIT!
- Stickad topp
- 100% bomullsgarn
- Ofodrad
- Normal passform
- Maskintvättbar
Tyg &och vård
- Fintvättsmaskin Tvättas i 30 grader (86℉) med liknande färger.
- Stryk ut och in på låg temperatur.
- Förvara plant.
- Torktumla inte.
- Blek inte.
I had so much home for these sweaters, but they just aren’t great. The pink and green one I bought has a very unfortunate pattern. I put it on and my husband said it looked like I had one long sagging boob with a green nipple and the other was more pert, but still had a nipple. It’s all I can see in the mirror. I have worn it with overalls to hide the virtual saggy nipple, but it’s just kind of mediocre. I’ve bought such great things from this site, so I was super disappointed. The lightning bold design is also disappointing in person. The colors around the bottom are different than the top and I just can’t even. The fit is super weird too. Not sure what kind of body this is designed for, but it’s not mine.
Dear,
Thank you for taking the time to leave a review. We are sorry to hear that the product did not meet your expectations and apologize for any disappointment caused.
We appreciate your honest feedback and will take it into consideration as we continue to improve our products. If you would like to discuss the issue further, please don't hesitate to reach out to our customer service team.
Thank you for being a loyal customer and we hope to have the opportunity to provide you with a better experience in the future.
Best regard,
Oxknit Customer Service Team
My regular choice both on warm summer days and on slightly cooler ones. Beautiful colors, nice feel on the skin. Very satisfied with the purchase.
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
Cheap fabrics, way too short and it would me to ship back to china when it came from California. What a waste. This is why I rarely shop online. Don’t buy anything from here.
Dear,
Thank you for taking the time to leave us a review. We apologize for any inconvenience caused and we understand that the sizes may not fit well for some customers. We highly recommend checking our size chart before making a purchase. We take all feedback seriously and will use this to improve our product quality and sizing accuracy.
We understand your frustration with the return process and want to assure you that we do have a 30-day return policy in place. You can find more information on our return policy here: https://www.oxknit.com/pages/return-exchange.
We strive to provide our customers with the best shopping experience possible and we hope to have the opportunity to make things right for you in the future.
Thank you for bringing this to our attention.
Best regard,
Oxknit Customer Service Team
great fit and quality - my new favorite top - easy delivery
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
Very nice shirt.
This dress was definitely not true to size. Maybe mine was mislabeled. I ordered a small and it fits like a large. I will be reselling this on Poshmark. I think it would have looked nice if it was fitted. The baggy look on a knit dress is not the look I was going for.
Unfortunately it’s not as pictured and not a slim fit as I was expecting. I still like it just wish the photo was more representative thaf it’s a looser fit. .
So cute and great quality! I ordered two more pieces after my initial order because I was so pleased.
I am thrilled with my order! I have been disappointed in the past with other companies and the quality of my purchase. Not this one! So cute and great quality.
I was honestly surprised by how nice these collared shirts are in person! I’m shocked there aren’t more reviews—they look and feel like something I’d buy at Nordstrom for $200–$400. The quality is incredible, especially for the price.
Best purchase ever. Great quality ships fast from overseas…. I’m going to be broke shopping here😵💫😵💫😵💫😵💫
I love everything about this shirt. The fabric is high quality and soft, the open back is super sexy, as is the deep v-neck in the front. Tons of compliments whenever I wear it.
True to size. I want more styles
Super cute. Had tons of compliments. The off the shoulder look got looser as the day went on. Wish the cut wasn’t so deep.
