Vår policy gäller i 30 dagar. Så vänligen behandla returen inom policytiden, och räkna med 1-2 veckor från det att du skickar tillbaka din retur för att den ska behandlas.
Du får ett e-postmeddelande när din returbegäran har behandlats framgångsrikt.
När ditt returnerade föremål har mottagits, och det överensstämmer med vår returpolicy, kommer vi att utfärda en återbetalning till dig via den betalningsmetod som användes vid köptillfället.
Notis:
På grund av hygieniska skäl, om inte artiklarna är synligt defekta, kan vi inte erbjuda återbetalningar på underkläder, kalsonger.
Situationer där vi återbetalar
Produktens problem
Om produkten inte matchar vad du vill ha eller om produkten har ett kvalitetsproblem, kommer vi att behandla en återbetalning inom 3 arbetsdagar.
Slut i lager
Om produkten du köpte var slut i lager, kommer vi att kontakta dig och erbjuda dig valet att antingen få en återbetalning eller vänta tills den är i lager igen via e-post.
PayPal-problem
Om ditt PayPals kontonamn och adress inte matchar din orders, skickar vi ett e-postmeddelande för verifiering. Om det inte finns något svar inom 3 arbetsdagar, kommer vi automatiskt att återbetala ordern.
Situationer där vi inte täcker fraktavgiften:
1. Väljer fel storlek, fel stil;
2. Vill inte/ha;
3. Inget fel med produkten, vill bara returnera.
Andra frågor, kontakta: support@oxknit.com.
Returprocess:
Inkludera följande information i returpaketet:
① Ordernummer och produktens SKU för de artiklar du returnerar.
(Endast retur via lokal postkontor. (du kan drabbas av importskatter och leveransen kan försenas om du väljer express som DHL, UPS, TNT och FEDEX))
② Fraktsedel (utanför paketet).
③ Spårningsnummer.
④ Anledningar till retur.
Vänligen e-posta och bevisa problemet med artikeln (bild på kvalitetsrelaterat problem med artikeln, fel storlek, etc.), vi återbetalar efter att vi har mottagit och inspekterat paketet.
Om returen orsakas av konsumenten, ska konsumenten ansvara för fraktkostnaden. Den specifika avgiften ska baseras på det expressföretag du väljer.
Om det beror på våra skäl, är de mottagna varorna skadade eller inte korrekta, och konsumenten behöver inte bära fraktkostnaden av denna anledning.
Tack för att du handlar med OXKNIT!
- Stickad topp
- 100 % bomullsgarn
- Ofodrad
- Normal passform
- Maskintvättbar
Tyg och skötsel
- Fintvättsmaskin Tvättas i 30 grader (86℉) med liknande färger.
- Stryk ut och in på låg temperatur.
- Förvara plant.
- Torktumla inte.
- Blek inte.
For the price, can’t beat it! It’s vintage vibes with decent material-but perfect for what it is. People ask me where I got it all the time.
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
This sweater is great for cooler temperatures; zip up, hoodie
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
Material felt thin and not the quality I expected given the price.
Hi,
Thank you for sharing your experience with us. We want to apologize for the disappointment and inconvenience you've experienced with your purchase.
We understand how frustrating it can be to receive a product that does not meet your expectations. We have a 30-day return policy in place for situations like this. Please take a look at our return policy here: https://www.oxknit.com/pages/return-exchange. We want to make sure you are completely satisfied with your purchase and we would be happy to help you with a return or exchange.
Thank you for bringing this to our attention. We truly value your feedback and we will use it to improve our products and services in the future. Have a blessed day!
Best regard,
Oxknit Customer Service Team
Overall I love this hoodie. The only complaint I have is that the stitching near the zipper is not strong.
Hi,
Thanks for your feedback on our Women's White Vintage Knit Hoodie. We are sorry to hear that the stitching near the zipper was not strong enough. We will definitely take note of this and work to improve future products. We appreciate your support.
Have a great day!
Sincerely,
Customer Service Team
The sweatshirt came on time and looked great, but I still haven't gotten an answer back about returning it for a larger size. Please help. My wife likes it but would prefer a larger size. No one has returned my email and it is difficult to find contact information. It seems as if the lack of contact information is intentional.
Hi
Thank you for taking the time to leave us a review. We are happy to hear that you are happy with your purchase, but we are sorry to hear about your experience with our customer service. We apologize for any inconvenience this may have caused you.
After reviewing your order, we found that our team assisted you in exchanging the product for a larger size. We also responded to your email promptly. We apologize if our contact information was difficult to find - we will work to make it more accessible in the future.
Thank you for bringing this to our attention. We hope your wife is happy with the exchange size. Please let us know if there is anything else we can do to assist you.
Have a nice day.
True to size. I want more styles
Super cute. Had tons of compliments. The off the shoulder look got looser as the day went on. Wish the cut wasn’t so deep.
This is my favorite purchase from Oxknit!!!! Wore it on a cruise for the first time and received a ton of compliments.
I got this because it haunted my algorithm for weeks. I never buy yellow but I am glad I did because this is my favorite shirt of all time. I wore it last week and got so many compliments. I felt like the happiest Sunbeam version of myself. I will be buying more designs. Well made, cute and colorful with a vintage flare. Perfect.
I love the color and the gradient... nice sweater!
I ordered this and cannot rave about the quality. Exceeded expectations for the price and ordered another design. Repeat customer. Well done.
Like the product but with out trying on they ran small. Tried to arrange exhznge but company doesn’t cover return shipping, which is more than the product Whig also means I’m stuck with product that doesn’t fit
Like the product but with out trying on they ran small. Tried to arrange exhznge but company doesn’t cover return shipping, which is more than the product Whig also means I’m stuck with product that doesn’t fit
I used the sizing tool that suggests the correct size for Oxknit garments. It suggested I get 2XL for all of my garments. I bought 3 garments. One fit perfectly, the second fit slightly big and felt like it could be shrunk a little to get a nice fit. The third (this one) did not fit at all and was way too big, and was swimming on me. It is way too big, and it is unfeasible to return due to shipping and handling costs. Due to the inconsistency in sizing among garments and inability to return or exhange without having to purchase another size outright makes it difficult to recommend purchasing from Oxknit. They have very nice garments but purchase at your own peril.
I never got the green knit polo delivery issue, I never received the item ever!
