The sweater definitely stands out and looks clean in person. The material feels good and it fit me well without feeling too tight or oversized. I liked how different the design was without looking over the top. I got compliments the first time I wore it.
Only reason I gave 4 stars instead of 5 is because shipping took longer than I expected. Other than that I was happy with the purchase.
I ordered two shirts but soon realized I probably ordered too small. I emailed the company and had my refund within three days if thats any consolation to anyone. At least they earned my trust on that end
Dear valued customer,
Thank you for taking the time to leave a review. We highly recommend checking our size chart before making a purchase, and if you prefer a looser fit, we suggest going for a larger size. Our size chart can be found on the item page.
We are happy to hear that our customer service team was able to assist you promptly with your refund request. We strive to provide excellent service to all of our customers and we are glad that we were able to earn your trust.
Please rest assured that we are a regular store and will not deceive our customers in any way. We appreciate your support and hope to have the opportunity to serve you again in the future.
Thank you for choosing our brand.
Best regards,
Oxknit Customer Service Team
I emailed the company about 30 days ago and never received a response back, until 45 days later asking for a review. Customer service can use some improvement.
I love the look of the shirt, but I can’t wear it due to the size. I would recommend going one size up. I guess I will find a friend that can fit the shirt.
Thank you for your review.
We replied to your email on December 31st and provided different options to help with this issue. We are very sorry if our message did not reach you successfully or was directed to your spam or junk folder.
After checking, we can see that the replacement has already been delivered. We sincerely hope it has met your expectations.
Thank you again for your understanding and support.
Good product quality. Sleeve length could be 1 cm longer on size XL.
These products are generally nice. The only thing is not so great is the length of time it takes to get these shipped to you. It takes longer than it is described on their website and if you are lucky, you will get it otherwise, products are no longer available or sold out. So, that needs to improve.