Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on underwears, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted Skirt
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
I never received my order after numerous phone calls and emails to try to get my delivery. I was never reimbursed either… I would not recommend ordering from this company. I would leave zero stars if able. Super disappointing.
I love the pieces that I have ordered. I always get tons of compliments. The items are good quality and GREAT prices.
My husband was wasn't sure about this sweater when I showed him the Pic online, but he loves it, he's received so many compliments! The fit, the craftsmanship, the color and style, perfect! He's 6'2 215lbs wearing XXL.
Me encanta lo cómoda que es, queda preciosa con lo que te pongas. El diseño es bello. Sin duda alguna recomiendo la calidad también.
Great quality! Great fit! Beautiful sweater!
Knit is just like the photo. Vibrant color and quality knit and cut. I've seen several complaints about sizing. These are sized down to the inch, so they really are true to size. With that said, you freaky have to own your specific body type with these fits because they are probably catered to be form fitting to give the cut a more premium look and finish. My wife's face lit up when we got ready to head out to our niece's pageant tonight. I'm 5'9, 187lbs, and I bought a Medium. I definitely would hang dry these only.
They were a little on the small side for their size. They were nicely made and not cheap looking or feeling, but they aren’t the pants in the photo. A close knockoff I suppose, but not close enough. I thought for the price and with all the hype it wouldn’t be a knockoff company, but it seems to be so.
Thanks for your review.
We are very sorry to hear this and truly regret that the item did not meet your expectations. Could you please send a few photos showing the issue you are facing to our after-sales email support@oxknit.com? We would like to check this further with our team and help provide a proper solution for you as soon as possible.
I wanted to love this skirt but I was not thrilled with the quality. Additionally when I reached out to return the items I was notified the company would close down for 2 weeks for holiday. The 2 weeks brought me too close to the cut off date to return this skirt and a shirt I purchased. I plan to donate them.
Thank you for your review.
Regarding the return time window, we follow the date of your first email to us. As long as your initial contact was made within 30 days, it is considered within the return window.
We replied to your email on February 14 and offered different options. We sincerely apologize if our message did not reach you successfully or was directed to your spam or junk folder.
We have sent the email again, and we kindly ask you to please check your inbox.
I love the look, but unfortunately it is cheaply made. Buttons are barely attached and fabric arrived with pulls in it.
Thanks for your review.
We are very sorry to hear this and truly regret that the item did not meet your expectations. Could you please send a few photos showing the issue you are facing to our after-sales email support@oxknit.com? We would like to check this further with our team and help provide a proper solution for you as soon as possible.
Knitting is loose
Thanks for your review.
We are very sorry to hear this and truly regret that the item did not meet your expectations. Could you please send a few photos showing the issue you are facing to our after-sales email support@oxknit.com? We would like to check this further with our team and help provide a proper solution for you as soon as possible.
I will start with the positives; reasonably priced, looks great, different style design, have received compliments.
Flipside; longer than I would have liked, really warm which is great for people who run cold however; #perimenopause. I also feel like this will lose it's shape quickly and may only be a one season sweater.
Thank you so much for your thoughtful review.
We’re very glad to hear that you liked the price, design, and overall look of the sweater, and that you’ve received compliments on it.
Our sweaters are made from 100% cotton yarn. With proper care and by following the care instructions, they are designed to hold up well and can be worn for many years, not just one season.
We also truly appreciate your feedback about the length and warmth, and we will share it with our product team for future improvement.