Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on underwears, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted Polo
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
Def a sweater polo vs sweater. Love the athletic fit in shoulders and arms. Sadly the body is flimsy and saggy and too "wide", as is the collar/neck opening.
I love it
No me gustó la talla es muy grande el cuello desadaptado mangas muy largas quiere regresarlo pero su política no lo permite lo que me limita de seguir comprando su ropa
Gracias por tu reseña.
Aceptamos devoluciones. Sin embargo, entendemos que los gastos de envío de la devolución pueden ser elevados, por lo que ofrecemos diferentes opciones para ayudarte a evitar este coste. Asimismo, queremos informarte de que nuestras tallas no se ajustan a las tallas estándar de ningún país. En este caso, te recomendamos consultar la tabla de tallas en la página del producto para elegir la talla más adecuada.
También queremos aclarar que nuestra política de devoluciones incluye nuestra dirección de devolución y explica las situaciones en las que no cubrimos los gastos de envío de la devolución. Siempre buscamos la transparencia y queremos que nunca tengas una impresión equivocada.
It was horrible. Knitting was very flawed and everything. Took a while but wasn’t worth the wait!!!!! Overpriced for the product
Thank you for sharing your feedback with us. We apologize for any disappointment you may have experienced with our product.
We strive to provide high-quality items and we are sorry to hear that this was not reflected in your recent purchase. We will make sure to take your comments into consideration for future improvements.
This Red White & Blue V-Neck sweater was nothing like the design flat illustration image used to sell the garment. The V-Neck was HUGE and DEEP. The collar was just as big. It would have worked for a Killer Clown perhaps ....hmmm
Thank you for your review.
We are very sorry to hear that the sweater did not meet your expectations. We completely understand how disappointing it must have been when the V-neck and collar looked much larger and deeper than you expected based on the product image.
We truly appreciate you taking the time to share this feedback, and we will make sure to pass your comments along to our team for future improvement.
It's beautiful unfortunately unable to wear it as the sizing is too small. Went by your size chart prior to purchase and item is not made to size.
The bow is a satin ribbon sewn on just below the knitted color. Not knitted or part of the color as the photo implies. Great price, but definitely cheap looking. I took the bow off because it looks so bad.
This is not true to size, so definitely size up. I'm between a size 4-6 and I got an XL based on the measurements. It's a little big. I probably could have gotten a large, but I think I can take the skirt in a bit if it stretches out. Darling dress.
Great shirt !... Excellent quality and craftmanship, true to size, perfect fit. Get lots of compliments.
Crafted beautifully in fit and design. I love my sweater and always get compliments on it. The 2x was a little big on me but after washing it shrank just a bit so I think I made the right choice going 1 size up from my normal size. The length is pretty long too, goes past my hips, so I fold it under when I wear it.
I absolutely love OXKnit and their men’s fashion. Everything I ordered fit me very well, and the sizing felt true to U.S. sizes. I usually wear an XL, ordered an XL, and everything fit perfectly. Most of the items were in decent to good quality, especially when it came to the stitching, which looked well done overall.
One thing I would mention is that you really cannot wash most of these items at home because they can get ruined. I had one of the sweater-style items shrink on me after washing it. Because of that, I think it is best to take most of their clothing to the dry cleaners to keep it looking good and fitting properly.
Overall, I was very happy with my order and would definitely shop with them again.
This is such a great light weight sweater. It's soft and launders well. I wear it almost every week
I bought this before reading the reviews and was really nervous that I sized too small. I’m 5’5 155lbs, ordered a medium, but I’m definitely a large in some brands. Arrived yesterday and I’m in love. It fits tight but it’s body con and it looks right!
Tela de punto delgada excelente calidad
I'm fully embracing my cat lady status by getting this great sweater. It's comfy, fits well, and looks great. I'm always leery of buying clothes online from new businesses, but I decided to gamble and I won the jackpot with this sweater!
