Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on Tops, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted polo
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
Classic navy meets playful retro flair.
This short sleeve knit polo combines timeless navy with a pop of 60s mod charm. Featuring a clean button-up front, it's trimmed with vibrant rainbow stripes on the collar and cuffs—adding a fun, unexpected twist to a classic silhouette.
The breathable knit keeps things cool and comfortable, while the slim fit and crisp contrast buttons lend sharpness to your look. Whether styled solo or layered under a jacket, this shirt delivers color, confidence, and unmistakable vintage attitude.
I like this sweater, but it smelled very strongly of cigarette smoke when it arrived .
Hi,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We're glad to hear that you like the sweater. We apologize for any inconvenience caused by the strong cigarette smoke smell upon arrival. We will report this to our logistics department to ensure that this does not happen again in the future. Thank you for bringing this to our attention.
Have a great day!
I love the pretty colors, the excellent quality, softness and fit. It's a piece of art I can wear :) I've washed it in the machine and it held up perfectly, and still looks brand new. Very breathable and comfortable, great for every season!
I'm really impressed by the quality, softness and vibrant colors, it looks great and feels so high quality, it made an excellent gift! The sizing is totally accurate too, which is awesome.
This sweater is so vibrant, soft, comfortable and cute! Sizing is totally accurate, too.
Simple and clean!!!
I received so many compliments when I appeared in my new outfit! The style was point on and it is very comfortable.
absolutely loved it . I was just sent the wrong size ... so now I have to order another one and give this one to my daughter.. I can't wait to get my size and wear it!!! The quality is great !!!
So cute!
This is made super well. Even thought it's mostly white, it's layered so that it's not see through. The top could be considered 'cropped' just FYI.
It's been 11 weeks now since I ordered 3 sweaters for my daughter's Mar. 27th birthday. I contacted Oxnit numerous times, and finally, they conceded that the order had never moved, and they offered to resend it. I said yes, and still no sweaters, and no replies to inquiries. If there is a human being in customer service, I'd love to receive the sweaters I paid for three months ago.
Every time I wear this shirt I get so many compliments