Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on underwears, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted polo
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
It’s so comfy and looks great, what more to say?
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
Excellent product. I would like to buy others styles. Also would like to become one of your models and give promo to me would be a pleasure
Great feel I like the softness
This one is closer to a 5 than 4 so I'm giving it a 5. It fits how an XL should. I follow the size chart every time and it's rarely failed me. Only reason I don't give it a perfect 5 is because the shirt has more of a print look and less of a knitted one. Even though it is in fact knitted.
Fits great,doesn't shrink or fade. Great quality I recommend buying this sweater
I love my sweater, fits rights. Machine washed doesn't shrink or fade. I purchased 2 more soon as I got my package.
One of the dopest shirts I ever purchased. Oxknit has quietly become my addiction.
Just recieved my first sweater from OXknit and im really pleased! There was a lot of bad reviews so i just ordered one on sale to see how it would go and my only issues wete that its a bit big, so i would order a size smaller. I tried to use the size chart. The other issue is that in the picture, the sweater is Black, white & red, but what i recieved is Black, yellow & red? Not a huge deal but wouldve preferred it be like the picture. I will still definately wear it but know now i can order a smaller size. The quality is pretty good. A lot better than what i was reading in some reviews, so im pretty excited to go in and order a few more!
I bought this top and I love it. I got so many compliments on it as well. Runs true to size and the colors are fabulous.
I love this sweater so much, but it is so itchy I do not think I can wear it again. I did put a cami on under it, but the amount of itchy on my neck and shoulders was just to unbearable.
Excellent product. I would like to buy others styles. Also would like to become one of your models and give promo to me would be a pleasure