Our policy lasts 30 days. Please process the return within 30 days since delivered, and please allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we don't accept return for exchange or refund for Lingerie, underwears, Sleepwear, Swimwear, and Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased is out of stock, we will contact you via email to offer you the option to either get a refund or wait for restocked.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted Polo
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
Love sweater plus colors my wife thought the colors were for a gay man but I'm straight I just like the sweater
Quality is excellent as always - a good light/medium weight knit, never had any problems.
The orange in this print is really bright, very fun to wear. Wore it to a conference and got lots of compliments
It was exactly what I ordered. It arrived relatively fast, a little under 2 weeks. I could have went a size down maybe. I’m 6,2 175lbs. I ordered an XL. It still fits good. I just want a more tailored fit. Overall I love it and I will buy more from here
The shirt fits nice it has breathable material and I can toss it on with my slacks or jeans and it looks nice , I got a lot of compliments
Very nice shirt…I got so many compliments.
I have ordered several items from Oxknit & have been very happy with the quality & design of their clothing. I have received many compliments on this skirt set. I am 5'1 & 119 lbs for reference & I am wearing this in a size medium. I can also add a black turtleneck or black collar shirt & add tights to wear in the colder months.
Tout simplement parfait , magnifique et beau tissu
Every time I buy new stock they are conveniently out of stock. My money is taken and then I have to alert them that my items never arrived. They tell me sorry and out of production. Then make me settle for old stock or send back at my cost.
I was always skeptical to buy from this site because the pictures looked so good I thought it was one of those sites that tricked you in that was, so curiousity got the better of me i ordered and my skirt was awesome and exactly like the picture
I ordered using the size chart.
Ended up being huge.
The shape on the photo's looks fitted. In real, it looks like a blown up balloon without air
Love the shirt. Great look & comfy. Perfect for golf.