Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on underwears, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted Polo
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
No me gustó la talla es muy grande el cuello desadaptado mangas muy largas quiere regresarlo pero su política no lo permite lo que me limita de seguir comprando su ropa
It was horrible. Knitting was very flawed and everything. Took a while but wasn’t worth the wait!!!!! Overpriced for the product
This Red White & Blue V-Neck sweater was nothing like the design flat illustration image used to sell the garment. The V-Neck was HUGE and DEEP. The collar was just as big. It would have worked for a Killer Clown perhaps ....hmmm
My husband and I purchased these sweaters for Christmas. I ordered two, and he ordered one. They were very cute and true to expectations. After washing them, they have held up well with no issues. I am very pleased with the quality and will definitely be ordering again in the future.
Who has EVER heard of this place? Lemme clue some of you in .. it’s probably a hole in the wall Chinese sweat shop. You can’t seriously think any of these products look like what they do on the site?
So nice and soft and warm!! I love it so much I have about a 36 inch waist and got an XL and it fits great! Really recommend
GORGEOUS. Worth the money. I experienced no problems. XS still a little big on me but love it so much. Used in a recent photo shoot for our cat rescue. Bought 2 others too. Material is like a silky soft fluffy angora.
Took a chance that paid off when I made purchase. My vision was to match up with black floral print dress slacks to go with tan wide brim hat.
Spot On!
The items came a little late, this was one of 3 pieces, all of which i liked. This had the best fit for the waist. The knit quality is comfortable, good quality and not too thick or hot. Definitely not heavy knit like a Rugby or Coogi, which was perfect for indoor wear! Building my next cart now!
It’s exactly what I ordered and imagined it to be like .
It’s an exact fit true to size and great quality , I will be shopping with oxknit from now on , love it ‼️
I was hesitant because the price was so low. Loved the design so I purchased. Quality is better than I expected. Super cute and fun
I placed my order in November & didn’t receive till January
I bought this for my wife as a gift, and she loves it! It is well-made, with a great fit and a somewhat pixelated image due to the inherent nature of knitting that makes it even more delightful. Reasonable price too!
Purchased this shirt for my fiancé as a Christmas gift and it was way too small. Didn’t have details on return or exchange. So now I’m sitting with a product that I can’t use.
Purchased this shirt for my fiancé as a Christmas gift and it was way too small. Didn’t have details on return or exchange. So now I’m sitting with a product that I can’t use.