I sadly never got my order. The only reason I’m writing this review is because I got an email from oxknit asking me to review the product so here goes with my experience: After a week passed the expected delivery date, I reached out to customer service who said I wait one more week. After waiting one more week, customer service said wait two more weeks and they would refund or reship my order. After waiting two more weeks, customer service said they would reship the order but not refund. I have now had to open a claims case with my card company to dispute this simply because oxknit refuses to follow through with what they initially said. I sadly never got my order. The only reason I’m writing this review is because I got an email from oxknit asking me to review the product so here goes with my experience: After a week passed the expected delivery date, I reached out to customer service who said I wait one more week. After waiting one more week, customer service said wait two more weeks and they would refund or reship my order. After waiting two more weeks, customer service said they would reship the order but not refund. I have now had to open a claims case with my card company to dispute this simply because oxknit refuses to follow through with what they initially said
Hi,
Thank you for bringing this issue to our attention. We apologize for the inconvenience and delay in receiving your order. We have checked our records and noticed that our colleague did indeed refund your order as promised. We are sorry for any confusion or miscommunication. We hope to have the opportunity to make it up to you in the future and provide you with a positive shopping experience.
Best regard,
Oxknit Customer Service Team
The quality of this product is so good and no matter of the size or materos true as described.
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