It’s been “out for delivery” for 9 days. I ordered it over a month ago.
Dear
We apologize for the inconvenience and frustration you have experienced with your order. We are sorry that customs lost your parcel and we will do our best to rectify the situation for you.
Please feel free to contact us via email and we will be more than happy to arrange a resend or a refund for you.
We appreciate your patience and understanding in this matter. We are looking forward to your reply so we can assist you further. Thank you for bringing this to our attention.
Sincerely,
Oxknit Customer Service Team
This looked really cute, but it was poor quality, and customer service had not been helpful.
Hi,
Thank you for sharing your experience with us. We want to apologize for the disappointment and inconvenience you've experienced with your purchase.
We understand how frustrating it can be to receive a product that does not meet your expectations. We have a 30-day return policy in place for situations like this. Please take a look at our return policy here: https://www.oxknit.com/pages/return-exchange. We want to make sure you are completely satisfied with your purchase and we would be happy to help you with a return or exchange.
Thank you for bringing this to our attention. We truly value your feedback and we will use it to improve our products and services in the future. Have a blessed day!
Best regard,
Oxknit Customer Service Team