Bought this sweater for my boyfriend for his birthday. Great design and colors, light weight. Reviews said it ran big, so I bought his regular size, XL. It arrived and was way too small! So now I wear it. And the zipper is cheap and awful. Just know what you’re getting if you buy this.
Hi,
Thank you for taking the time to leave a review and share your experience. We apologize that the size did not fit as expected. We understand how frustrating that can be.
We advise our customers to refer to the size chart to choose their size accurately. In case you prefer a looser fit, we recommend purchasing a size up. Our size chart is displayed on the item page for your convenience.
We are glad that you are able to enjoy the jacket now and appreciate your feedback about the zipper. We will definitely take it into consideration for future improvements. Thank you again for your review.
Have a blessed day!
Wore it for a birthday party, it was a hit, really nice and comfortable. Amazing
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
Poor quality, poor sizing
Hi,
Thank you for sharing your experience with us. We want to apologize for the disappointment and inconvenience you've experienced with your purchase.
We understand how frustrating it can be to receive a product that does not meet your expectations. We have a 30-day return policy in place for situations like this. Please take a look at our return policy here: https://www.oxknit.com/pages/return-exchange. We want to make sure you are completely satisfied with your purchase and we would be happy to help you with a return or exchange.
Thank you for bringing this to our attention. We truly value your feedback and we will use it to improve our products and services in the future. Have a blessed day!
Best regard,
Oxknit Customer Service Team
Pretty clothes but sizing is not right
Hi,
Thank you for your feedback and we are sorry for not making you satisfied.
We advise you to refer to the size chart to choose your size, and we prefer to recommend you buy a larger size if you like loose. We have shown the size chart on the item page.
Have a blessed day!