The first shirt I ordered is nice for the price. I ordered 2 more shirts and it took a few weeks until I wrote the company and asked for a refund since the items hadn’t even been shipped yet by this point. As soon as I reach out about my order and a refund they respond with “oh well it’s already been shipped so we can’t refund you”. It had been shipped AFTER I contacted them and before they responded. Now the shipment has been sitting at some warehouse for the last 2 weeks. Had they shipped the order sooner, the wait wouldn’t have been as frustrating. No it’s going on 2 months since I ordered the new items and still haven’t received them.
We sincerely apologize for the inconvenience and understand your frustration.
Our customer service team typically replies to emails within 24–48 hours on working days. During weekends or holidays, responses may be delayed by 1–3 additional days.
According to our records, your cancellation request was received over the weekend. Unfortunately, before we were able to process and reply to your email, your order had already been shipped. We sincerely apologize for this.
We also checked the tracking information, and according to our records, your package was successfully delivered on June 19.
We truly appreciate your patience and apologize again for the experience. If there is anything else we can help you with, please feel free to contact our support team.
Everything was perfect until my wife noticed a hole on the lower right side of the shirt.
Thank you for your review.
We are truly sorry that the item arrived damaged. We completely understand how disappointing and upsetting this must be, especially when you were expecting to receive it in perfect condition.
We have also sent you an email with a solution regarding this issue. Please kindly check your inbox when you have a moment.
Thank you for your understanding.
Look and feels great.Definitely will order again.
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
Perfect sizing and true to description
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
These run small.
The quality and construction is not as well as what is pictured. You can see where all of the different colors are stitched together.
Thank you for sharing your feedback with us. We apologize for any disappointment you may have experienced with our product.
We strive to provide high-quality items and we are sorry to hear that this was not reflected in your recent purchase. We will make sure to take your comments into consideration for future improvements.
If you would like to discuss this matter further, please do not hesitate to reach out to our customer service team. Thank you for bringing this to our attention.