The quality of the material is terrible it wrinkles even after you iron it I was supposed to have a large according to their size chart I really need a medium and the return policy is sucks. They refunded me five dollars. You’ve gotta be kidding me they should’ve taken it back. I will never shop with them again.
Dear,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.oxknit.com/pages/return-exchange
We advise you to refer to the size chart to choose your size, and we prefer to recommend you buy a larger size if you like loose. We have shown the size chart on the item page. If the size of the received item is not similar as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 4cm/1.5 inch of size inaccuracy.
Best regard,
Oxknit Customer Service Team
this sweater is so adorable. the fit and size is perfect and i got so many compliments when i wore it
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
I love this top. The fit runs larger than expected which is too bad because I ordered the smallest size. It’s so cute, I’ll wear it anyway. It arrived quickly and the tracking link was updated daily so I could tell where my package was.
Hi,
We're thrilled to hear that you love our items. We're sorry to hear that the fit was larger than expected, but we're glad to hear that you'll still be able to wear it. Thank you for your feedback about the sizing. We'll definitely take this into consideration for future products.
Thanks for your support!