Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
Received the shirt, nice looking decent quality but was too small. Terrible customer service, didn’t help at all so I’m stuck with it.
Hi!
Thank you for sharing your feedback with us. We're sorry to hear that the size of our product did not meet your expectations. We understand how frustrating this can be and we apologize for any inconvenience caused. We recommend checking our size chart before making a purchase, as sizes may vary depending on the item. If you prefer a looser fit, we suggest going for a larger size. Our size chart can be found on the item page.
We understand your frustration with the return process and want to assure you that we do have a 30-day return policy in place. You can find more information on our return policy here: https://www.oxknit.com/pages/return-exchange.
We strive to provide our customers with the best shopping experience possible and we hope to have the opportunity to make things right for you in the future.
Have a blessed day!
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
I received an email asking me to leave a review but I never received 3 of the items I ordered!!
Dear
We apologize for the inconvenience and frustration you have experienced with your order. We are sorry that customs lost your parcel and we will do our best to rectify the situation for you.
Please feel free to contact us via email and we will be more than happy to arrange a resend or a refund for you.
We appreciate your patience and understanding in this matter. We are looking forward to your reply so we can assist you further. Thank you for bringing this to our attention.
Sincerely,
Oxknit Customer Service Team
The pink is biege. The picture is not at all representative.
Hi,
We are deeply sorry to hear that you received a product with the wrong coloring. That is definitely not what we want for our customers. If possible, could you please provide us with some pictures so we can confirm the issue? We want to make sure you get the correct product and are happy with your purchase. Thank you for bringing this to our attention. We will do our best to resolve it for you.