Vår forsikring varer i 30 dager. Vennligst behandle returen innen 30 dager etter levering, og det kan ta 1–2 uker fra du sender returen i posten.
Du vil motta en e-post når returforespørselen din er behandlet.
Når vi har mottatt den returnerte varen din, og den er i samsvar med vår returpolicy, vil vi refundere deg via betalingsmetoden som ble brukt ved kjøp.
Merknad:
Av hygieniske årsaker godtar vi ikke retur for bytte eller refusjon av undertøy, nattøy, badetøy og truser med mindre varene er synlige defekte.
Situasjoner der vi refunderer
Produktets problem
Hvis produktet ikke samsvarer med det du ønsker, eller det er et kvalitetsproblem med produktet, refunderer vi deg innen 3 virkedager.
Utsolgt
Hvis produktet du kjøpte er utsolgt, vil vi kontakte deg via e-post for å tilby deg muligheten til enten å få refusjon eller vente på at varen skal være på lager igjen.
PayPal-problemer
Hvis PayPal-kontonavnet og -adressen din ikke samsvarer med bestillingens navn, sender vi deg en e-post for bekreftelse. Hvis du ikke mottar svar innen 3 virkedager, refunderer vi automatisk bestillingen.
Situasjoner vi ikke dekker fraktkostnader:
1. Velg feil størrelse, feil stil;
2. Vil ikke ha/liker ikke;
3. Ingenting galt med produktet, vil bare returnere det.
Andre spørsmål, kontakt: support@oxknit.com.
Returprosess:
Vennligst legg ved følgende informasjon i returpakken:
① Ordrenummer og produkt-SKU for varen(e) du returnerer.
(Kun retur fra det lokale postkontoret. (Du kan påløpe importavgifter, og leveringen kan bli forsinket hvis du velger ekspressfrakt som DHL, UPS, TNT og FEDEX)
② Fraktetikett (utenfor pakken).
③Sporingsnummer.
④ Årsaker til retur.
Send en e-post og bevis problemet med varen (bilde av varens kvalitetsrelaterte problem, feil størrelse osv.). Vi refunderer etter at vi har mottatt pakken og inspisert den.
Hvis returen er forårsaket av forbrukeren, skal forbrukeren være ansvarlig for fraktkostnadene. Det spesifikke gebyret bør være basert på hvilket ekspressselskap du velger.
Dersom varene som mottas av våre årsaker er skadet eller ikke er korrekte, og forbrukeren ikke er pålagt å betale fraktkostnadene av denne grunn.
Takk for at du handlet hos OXKNIT!
- Strikket topp
- 100% bomullsgarn
- Uforet
- Vanlig passform
- Maskinvaskbar
Stoff & Pleie
- Delikat maskin Vask på 30 grader (86℉) med lignende farger.
- Stryk på vrangen ved lav temperatur.
- Oppbevar flatt.
- Ikke tørketrommel.
- Ikke blek.
Very loose.i got an S, i wear S but this looked like M or L. I was super sad. Can't wear it.:(
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
It doesn't look solid and and reach like the picture
Thanks for your review.
We are very sorry to hear this and truly regret that the item did not meet your expectations. Could you please send a few photos showing the issue you are facing to our after-sales email support@oxknit.com? We would like to check this further with our team and help provide a proper solution for you as soon as possible.
Nice outfits
Me ha encantado la calidad de la falda y el cardigan, es súper agradable y muy cómodo. Perfecto para entretiempo !
I like all the sweaters, and if I could, I would buy them all. Great patterns. They are very comfortable to wear. The sizes match the size chart. I usually wear a size M, but your size S fits me very well.
I debated buying this for months because I don’t trust anything on the internet anymore. I’m so glad I took the risk. It’s adorable, looks boutique-ish, and isn’t scratchy. I love it so much I wore it two days in a row!
I love the material, fit true to size, and I get tons of compliments. Will purchase from them again.
These clothes are not as they look in the picture. They arrive looking like secondhand used materials. And they’re also oversized.
Hi,
Thank you for sharing your experience with us. We want to apologize for the disappointment and inconvenience you've experienced with your purchase.
We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 3cm/1.2 inch of size inaccuracy.
We understand how frustrating it can be to receive a product that does not meet your expectations. We have a 30-day return policy in place for situations like this. Please take a look at our return policy here: https://www.oxknit.com/pages/return-exchange. We want to make sure you are completely satisfied with your purchase and we would be happy to help you with a return or exchange.
Thank you for bringing this to our attention. We truly value your feedback and we will use it to improve our products and services in the future. Have a blessed day!
Best regard,
Oxknit Customer Service Team
I don’t like the way it fit. Period. Feelscheap.
Hi,
Thank you for sharing your experience with us. We want to apologize for the disappointment and inconvenience you've experienced with your purchase.
We understand how frustrating it can be to receive a product that does not meet your expectations. We have a 30-day return policy in place for situations like this. Please take a look at our return policy here: https://www.oxknit.com/pages/return-exchange. We want to make sure you are completely satisfied with your purchase and we would be happy to help you with a return or exchange.
Thank you for bringing this to our attention. We truly value your feedback and we will use it to improve our products and services in the future. Have a blessed day!
Best regard,
Oxknit Customer Service Team
I would not recommend very poor quality runs very, very small and the refund policy is a joke
Dear,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.oxknit.com/pages/return-exchange
We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 3cm/1.2 inch of size inaccuracy.
Best regard,
I would not recommend very poor quality runs very, very small and the refund policy is a joke
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.oxknit.com/pages/return-exchange
We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 3cm/1.2 inch of size inaccuracy.
uns very, very small and the refund policy is a joke
Great item not true to size. Very very small
Dear,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.oxknit.com/pages/return-exchange
We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 3cm/1.2 inch of size inaccuracy.