Vår policy varer i 30 dager. Så vennligst behandle returen innenfor policyens varighet, og gi det 1-2 uker fra du sender returen til den blir behandlet.
Du vil få en e-post når returforespørselen din har blitt behandlet.
Når ditt returnerte produkt er mottatt, og det overholder vår returpolicy, vil vi utstede en refusjon til deg gjennom betalingsmetoden som ble brukt ved kjøpstidspunktet.
Merk:
På grunn av hygienehensyn, med mindre varene er synlig defekte, kan vi ikke tilby refusjoner på undertøy, truser.
Situasjoner vi refunderer
Produktets problem
Hvis produktet ikke matcher det du ønsker eller produktet har en kvalitetsproblem, vil vi behandle en refusjon innen 3 virkedager.
Utsolgt
Hvis produktet du kjøpte var utsolgt, vil vi kontakte deg og tilby deg valget mellom refusjon eller å vente til det er på lager via e-post.
PayPal-problemer
Hvis navnet og adressen på din PayPal-konto ikke stemmer overens med din bestilling, vil vi sende en e-post for verifisering. Hvis det ikke kommer noe svar innen 3 virkedager, vil vi automatisk refundere bestillingen.
Situasjoner der vi ikke dekker fraktkostnader:
1. Velger feil størrelse, feil stil;
2. Ønsker ikke/liker ikke;
3. Ingenting galt med produktet, ønsker bare å returnere.
Andre spørsmål, kontakt: support@oxknit.com.
Returprosess:
Vennligst inkluder følgende informasjon i returpakken:
① Ordrenummer og produkt-SKU for varene du returnerer.
(Kun retur via lokalt postkontor. (du kan pådra deg importavgifter og leveringen kan bli forsinket hvis du velger ekspresstjenester som DHL, UPS, TNT og FEDEX))
② Fraktmerke (på utsiden av pakken).
③ Sporingsnummer.
④ Årsaker til retur.
Vennligst send e-post og bevis på problemet med varen (bilde av kvalitetsrelatert problem med varen, feil størrelse, osv.), vi vil refundere etter at vi har mottatt og inspisert pakken.
Hvis returen skyldes forbrukeren, skal forbrukeren være ansvarlig for fraktgebyret. Det spesifikke gebyret skal baseres på transportselskapet du velger.
Hvis det skyldes våre grunner, er varene som er mottatt skadet eller ikke korrekte, og forbrukeren skal ikke pålegges å bære fraktgebyret av denne grunn.
Takk for at du handler med OXKNIT!
- Strikket poloskjorte
- 100 % bomullsgarn
- Uforet
- Vanlig passform
- Kan vaskes i maskin
Stoff og pleie
- Delikat maskin Vask på 30 grader (86℉) med lignende farger.
- Strykes på vrangen på lav temperatur.
- Oppbevares flatt.
- Ikke tørk i tørketrommel.
- Ikke blek.
The fit is feminine, the style looks better in a picture but they make it so inconvenient to return you end up stuck with a shirt you don’t like!
Hi there, thank you for your feedback. We apologize for any inconvenience with the fit and style of our cardigan. We are constantly working to improve our products and appreciate your input. If you would like to return the item, please contact our customer service team and we would be happy to assist you with the process. We value your satisfaction and hope to make it right. Thank you for choosing our brand.
I was honestly surprised by how nice these collared shirts are in person! I’m shocked there aren’t more reviews—they look and feel like something I’d buy at Nordstrom for $200–$400. The quality is incredible, especially for the price.
Best purchase ever. Great quality ships fast from overseas…. I’m going to be broke shopping here😵💫😵💫😵💫😵💫
I love everything about this shirt. The fabric is high quality and soft, the open back is super sexy, as is the deep v-neck in the front. Tons of compliments whenever I wear it.
True to size. I want more styles
Super cute. Had tons of compliments. The off the shoulder look got looser as the day went on. Wish the cut wasn’t so deep.
I was honestly surprised by how nice these collared shirts are in person! I’m shocked there aren’t more reviews—they look and feel like something I’d buy at Nordstrom for $200–$400. The quality is incredible, especially for the price.
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
I had so much home for these sweaters, but they just aren’t great. The pink and green one I bought has a very unfortunate pattern. I put it on and my husband said it looked like I had one long sagging boob with a green nipple and the other was more pert, but still had a nipple. It’s all I can see in the mirror. I have worn it with overalls to hide the virtual saggy nipple, but it’s just kind of mediocre. I’ve bought such great things from this site, so I was super disappointed. The lightning bold design is also disappointing in person. The colors around the bottom are different than the top and I just can’t even. The fit is super weird too. Not sure what kind of body this is designed for, but it’s not mine.
Dear,
Thank you for taking the time to leave a review. We are sorry to hear that the product did not meet your expectations and apologize for any disappointment caused.
We appreciate your honest feedback and will take it into consideration as we continue to improve our products. If you would like to discuss the issue further, please don't hesitate to reach out to our customer service team.
Thank you for being a loyal customer and we hope to have the opportunity to provide you with a better experience in the future.
Best regard,
Oxknit Customer Service Team
I ordered a small,but I only gave it 4 stars because it is too big for my liking. But I'm going to try to make it work. 😁
Dear,
Thank you for your support and affirmation
We apologize for any inconvenience caused and we understand that the sizes may not fit well for some customers. We highly recommend checking our size chart before making a purchase, and if you prefer a looser fit, we suggest going for a larger size. Our size chart can be found on the item page.
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
Love the pattern, but the fabric is rough and not stretchy.
Hi,
Thank you for taking the time to leave a review.
We're glad to hear that you love the pattern! We apologize that the fabric is not as comfortable as you had hoped. Since it is made of 100% cotton, it has little elasticity which can make it feel rough and less stretchy. We appreciate your feedback and will definitely take it into consideration for future designs. Thank you for choosing our product and we hope you continue to enjoy the beautiful design.
Best regard,
Oxknit Customer Service Team
I made a complaint to oxknit about my order a few weeks ago no got back to me about my order. The shirts I ordered are too small I asked how can I return for next size up and they gave me the run around and made hard for me to get my money back. I ordered four shirts size xL and I couldn't send back for 2xL you guys were charging me a whole lot of money to do that so I will definitely be reporting this site to the Better Business Bureau of Investigation
Dear,
Thank you for taking the time to leave us a review. We apologize for any inconvenience caused and we understand that the sizes may not fit well for some customers. We highly recommend checking our size chart before making a purchase. We take all feedback seriously and will use this to improve our product quality and sizing accuracy.
We understand your frustration with the return process and want to assure you that we do have a 30-day return policy in place. You can find more information on our return policy here: https://www.oxknit.com/pages/return-exchange.
We strive to provide our customers with the best shopping experience possible and we hope to have the opportunity to make things right for you in the future.
Thank you for bringing this to our attention.
Best regard,
Oxknit Customer Service Team