I was pretty disappointed with the quality.
Hi,
Thank you for sharing your experience with us. We want to apologize for the disappointment and inconvenience you've experienced with your purchase.
We understand how frustrating it can be to receive a product that does not meet your expectations. We have a 30-day return policy in place for situations like this. Please take a look at our return policy here: https://www.oxknit.com/pages/return-exchange. We want to make sure you are completely satisfied with your purchase and we would be happy to help you with a return or exchange.
Thank you for bringing this to our attention. We truly value your feedback and we will use it to improve our products and services in the future. Have a blessed day!
Best regard,
Oxknit Customer Service Team
I ordered my normal size and it is entirely too small. Unfortunately, this company does not allow you to return items. This will be my last order from Oxknit.
Dear,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.oxknit.com/pages/return-exchange
We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 3cm/1.2 inch of size inaccuracy.
Best regard,
Es una playera con botones. Super delgado, pedí un suéter talla M y este cárdigan talla S para mi hija. El suéter me quedo perfecto (no pegado, holgado como un suéter es) y este cardigan en S me queda igual. No tiene tan buen fit. Llega a la cintura. La tela del gorro es mas gruesa que del suéter por lo que pesa más y se cuelga un poco.
No es caliente. No compraría este modelo otra vez.
Me llegó a México muy rápido: Compré 13 de octubre y me llegó el 21.
También compré sueter y conjunto HERMOSOS... pero esta reseña es de el cárdigan.
Thank you for taking the time to share your detailed feedback.
We're sorry that the cardigan did not meet your expectations in terms of fit, thickness, and warmth.
Different styles may have different cuts and proportions, even when the sizes are different.
We also understand your concern about the hood being heavier than the body of the cardigan, which may affect how it sits when worn.
We appreciate your feedback on these details and will share it with our product team for future improvements.
Thank you also for acknowledging the fast delivery and sharing your positive experience with the other items you purchased.
This hoodie is more of a lightweight, thin cotton with plastic buttons… It’s still cute, but the photo makes it appear as though it is a medium knit sweater with wood buttons… And that is not what you are getting. Also, it is VERY cropped - just below the belly button length. I love the Oxknit sweaters and wish they would make this in a sweater type version. It would sell like crazy!!!
Thank you for your review.
We’re sorry to hear that the fabric felt thinner than you expected.
This style is made using a jacquard knitting technique, which means the pattern is created by knitting different yarns directly into the sweater rather than printing it on the surface.
Because of this technique, the thickness can vary depending on how complex the pattern design is. If the design is more detailed, the sweater will usually feel thicker because more cotton yarn is used. On the other hand, simpler designs may feel lighter.
We truly appreciate your feedback and are sorry that it did not meet your expectations.