This sweater is really cute. I had it delivered to my job, but the delivery came later than forecasted. Someone from the delivery company called but had very limited English and wasn’t very helpful. Luckily I work in a very friendly building, I was still able to retrieve my package the following Monday.
Hi,
Thank you for your feedback.
We're glad to hear that you love the product, but we apologize for any inconvenience you experienced with the delivery process. We'll make sure to pass along your comments to our delivery partner to improve their services.
Have a blessed day!
Na
I love the fact that it’s playful yet seriously cute. This sweater got so many compliments. The color is such a beautiful green. Trust me it’s beyond an eye catcher, it’s definitely a show stopper.
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
This sweater arrived and I was so excited, but when I opened the package it looked like it was a child’s size! So small and VERY short. I ordered an XL! Very disappointed. Will think twice before ordering here again.
Dear,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.oxknit.com/pages/return-exchange
We advise you to refer to the size chart to choose your size, and we prefer to recommend you buy a larger size if you like loose. We have shown the size chart on the item page. If the size of the received item is not similar as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 4cm/1.5 inch of size inaccuracy.
Best regard,
Oxknit Customer Service Team