Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on underwears, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted Polo
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
they want me to pay to ship this cheap shirt all the way to China in order to get a return. Absolutely not worth it, will never buy from them again.
Material is cheap and falls apart after a few washes.
Thanks for your review.
We completely understand your concern, and we are very sorry for any inconvenience this may cause. If you would prefer to return the item for a full refund of the item price, we are afraid that the return shipping fee would need to be covered by you, as the item was initially reported as a fit issue in your first email.
The print is so cute and love the color. Unfortunately the quality isn’t there. The green color does not cover the entire piece and white comes thru in random places and even looks raggedy. Disappointed. I usually am happy with products from here. I tried to return it but received no response from Oxknit, which I was surprised by.
Thanks for your review.
We replied to your email on February 9 and kindly requested photos so we could review this case further. We sincerely apologize if our message did not reach you successfully or was directed to your spam folder. We will resend it again for you.
My sweater arrived with a big run in the sleeve. I'd like to return it for my money back but do not have the information to do such a thing.
Please advise.
Thank you
Thank you for your review.
We are truly sorry to hear this.
We have already reached out to you by email with a solution. Please kindly check it when you have a moment.
I have two of these skirts in different patterns, they are super comfortable, fit me well, but on this skirt its pattern is only in the front, the back is solid. I would give this 5 stars if the front pattern wrapped to the back.
Thank you for your review.
We’re so glad to hear that the skirt is comfortable and fits you well.
We’re sorry that the back design did not meet your expectations. Your feedback about wanting the pattern to continue to the back is truly appreciated, and we will share it with our product team for future improvement.
I wish your company offered size XS / 0
Thanks for your review.
We’re very sorry to hear that the size did not fit as expected, and we completely understand how disappointing that can be.
At the moment, this design is not available in size XS. However, we do have other styles available in size XS. You may browse the available options here: https://www.oxknit.com/collections/women?filter.v.option.size=XS
Please feel free to contact our after-sales support team at support@oxknit.com. We will do our best to provide a suitable solution.
I love the pieces that I have ordered. I always get tons of compliments. The items are good quality and GREAT prices.
My husband was wasn't sure about this sweater when I showed him the Pic online, but he loves it, he's received so many compliments! The fit, the craftsmanship, the color and style, perfect! He's 6'2 215lbs wearing XXL.
Me encanta lo cómoda que es, queda preciosa con lo que te pongas. El diseño es bello. Sin duda alguna recomiendo la calidad también.
Great quality! Great fit! Beautiful sweater!
Knit is just like the photo. Vibrant color and quality knit and cut. I've seen several complaints about sizing. These are sized down to the inch, so they really are true to size. With that said, you freaky have to own your specific body type with these fits because they are probably catered to be form fitting to give the cut a more premium look and finish. My wife's face lit up when we got ready to head out to our niece's pageant tonight. I'm 5'9, 187lbs, and I bought a Medium. I definitely would hang dry these only.