Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on underwears, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- knit Top
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
I was very surprised with the nice quality of this top. It is really soft and the colors are so vibrant.
I love my new top. I’m a knit freak. I love this pattern.
I got a lot of nice compliments on this sweater. The weight is perfect for a cool office environment! very high quality material.
This is just a fun seater! The fit is flattering and it’s loud but in a fun way.
45 days later
Still no sweater
This knit T-shirt is so lightweight and perfect for a spring or summer day. It pairs well with my cropped jeans and multicolored tennis shoes. It fits my personality perfectly! I recommend sizing up for a comfortable fit. I am 5” 2”, 144 pounds and wearing a size large. My dog, Tilly helped me model!
I am very happy with my purchase of this sweater. I like the design, colors and soft fabric. The selection Oxinit has to offer is wide and interesting. No complaints from me! Cheers!
Love this sweater. Got so many compliments when I wore it. The feel, the color, the wear💯
I love the blues in this cardigan sweater - so cool.
I absolutely love OXKnit and their men’s fashion. Everything I ordered fit me very well, and the sizing felt true to U.S. sizes. I usually wear an XL, ordered an XL, and everything fit perfectly. Most of the items were in decent to good quality, especially when it came to the stitching, which looked well done overall.
One thing I would mention is that you really cannot wash most of these items at home because they can get ruined. I had one of the sweater-style items shrink on me after washing it. Because of that, I think it is best to take most of their clothing to the dry cleaners to keep it looking good and fitting properly.
Overall, I was very happy with my order and would definitely shop with them again.
Everything was perfect until my wife noticed a hole on the lower right side of the shirt.
Thank you for your review.
We are truly sorry that the item arrived damaged. We completely understand how disappointing and upsetting this must be, especially when you were expecting to receive it in perfect condition.
We have also sent you an email with a solution regarding this issue. Please kindly check your inbox when you have a moment.
Thank you for your understanding.
I used the sizing guide to buy a pair for myself. I am 6’3” with a 34” waist. Somehow, they fit my 5”6”/29”w boyfriend?
Thank you for your review.
We are very sorry to hear that the item did not fit as expected. We completely understand how disappointing this can be.
In cases where an item is believed not to match our size chart, we may kindly ask for photos showing the measurements so that we can review the issue carefully.
A size chart is available on each product page for reference. As all garments are measured by hand, a variation of around 2–3 cm is considered normal. For reference, 1 inch equals 2.54 cm.
Please rest assured that if the difference is beyond this range, we will take full responsibility for the issue.
Waist was smaller than the sizing chart indicated. Not by a lot but enough that I can’t wear them. I’d have no issue taking them to a tailor, but there is literally no extra fabric to allow these to be let out. Even though the legs are generously long, there’s still room to adjust the hems to make them longer if you have to…don’t understand why they wouldn’t leave some room for waist adjustment too….
Thank you for your review.
We are very sorry to hear that the item did not fit as expected. We completely understand how disappointing this can be.
In cases where an item is believed not to match our size chart, we may kindly ask for photos showing the measurements so that we can review the issue carefully.
A size chart is available on each product page for reference. As all garments are measured by hand, a variation of around 2–3 cm is considered normal. For reference, 1 inch equals 2.54 cm.
Please rest assured that if the difference is beyond this range, we will take full responsibility for the issue.
Material very flimsy, not like on a picture - dissapointed.
Thank you for your review.
We’re sorry to hear that the fabric felt thinner than you expected.
This style is made using a jacquard knitting technique, which means the pattern is created by knitting different yarns directly into the sweater rather than printing it on the surface.
Because of this technique, the thickness can vary depending on how complex the pattern design is. If the design is more detailed, the sweater will usually feel thicker because more cotton yarn is used. On the other hand, simpler designs may feel lighter.
We truly appreciate your feedback and are sorry that it did not meet your expectations.
They charged me twice, for an amount not even close to my order so I complained, they refused to do anything about it because they said no extra charges showed up on their end, so I figured whatever, cut my losses at least ill get some cool shirts. But I didnt get any cool shirts because they put that order and another made around the same time on hold because I complained, but they didnt tell me they put them on hold, they didnt refund my account and they didnt send any shirts at all. To top it all off, the one order was made specifically for one shirt that they discontinued while my orders were on hold and now I wont even get the shirt I really wanted. I just want my shit and to forget this company exists. Its not worth the headache if you ever need to talk to customer service. I just get emails apologizing that they arent doing anything.
Thank you for your review.
We are truly sorry for the frustration and inconvenience this situation has caused.
After checking, when you first reported that one order may have been charged twice, we placed the order on hold and kindly asked for a screenshot of the transaction so we could verify the issue. At that time, we only received a written description, which unfortunately was not enough for us to confirm the duplicate charge.
We would also like to explain that the parcel we placed on hold did not include the item you mentioned most wanting in your email. We held this order only to avoid causing any further trouble for you. Our concern was that if we shipped the parcel before the payment issue was clarified, and you later requested a refund, we would no longer be able to intercept the package, and additional shipping-related complications might arise.
Please kindly understand that we had no intention of keeping your money unfairly. We were trying to avoid making the situation more difficult while waiting for your confirmation, but unfortunately, we did not hear back from you.
Once we receive your confirmation, we can still arrange either a refund or continue processing the order for you. We sincerely apologize again for the misunderstanding and appreciate your patience.
