Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on underwears, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted Polo
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
when I saw this shirt in an ad I knew I had to have it! and when I got it I was so excited because it fit perfectly, but it was not up to the quality I would have liked. The area around the head and tail had the wrong colors coming through almost like the orange or black ran out. That prompted me to turn it inside out where I noticed that there were a lot of loose threads that would have eventually unravelled. Fortunately I am good with a needle and was able to secure the loose threads, but if you aren't you may want to think twice.
I ordered 4 sweaters from Oznit after they popped up on my IG feed. There are SO many fantastic choices from Oxnit that I had a hard time deciding. However, I love the snowman, colorful leopard print, puffy heart sleeves and a cute short-sleeved one. The long sleeved ones are a nice quality, thicker for winter wear and the short-sleeved one is a soft, light-weight flat knit- perfect for spring/summer! I’ve already gottten many compliments on the ones I’ve worn!
Great sweater and i got all the compliments!
Very stylish and comfortable. It was just as in the picture. Totally love it.
Best sweater ever! Could not be happier with quality and design. Our pup Vino approves as well!
We happen to have a dog that looks exactly like the one on this sweater. My husbands favorite color is blue and he flipped out when he received what looked like a giant picture of our dog, Tyler! Always thrilled with the high quality of all of your sweaters/shirts and since discovering your company, we are beginning to collect more and more of the fresh, vintage styles. Keep them coming!
I loved it though it runs a bit small.
All the products I bought are beautiful. Great pattern and colours! Very soft material as well as thick. I recommend upsizing if you are of a bigger build. The only thing I would change is the shape around the hips. It's quite long so it would look better if it weren't as tight or without the orange trim. Turtle neck versions would also be great!
I love it. Great design, quality and size are fine too. Will order more. Only shipping could be faster. It took 1 month to arrive.
when I saw this shirt in an ad I knew I had to have it! and when I got it I was so excited because it fit perfectly, but it was not up to the quality I would have liked. The area around the head and tail had the wrong colors coming through almost like the orange or black ran out. That prompted me to turn it inside out where I noticed that there were a lot of loose threads that would have eventually unravelled. Fortunately I am good with a needle and was able to secure the loose threads, but if you aren't you may want to think twice.
True to size very nice buy with confidence