Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on underwears, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted Top
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
This sweater looks exactly as advertised and is nice and lightweight. I love the colour!
Do not buy. The quality is horrific. Thin, itchy. I wish I had researched this company more before I bought because it's basically impossible to make a return without spending $100 to have your items shipped to China (even though they were originally sent to me from NJ). I'm done fighting with this company but hopefully I can save other potential customers the hassel.
5'2", 140 lb, C cup. Medium fit me so it did not run small as some reviews for this brand indicated. Only surprise was the sleeves were almost too short and I am petite. Shirt was cute and comfy.
I am in love w this clothing line. Everything is so durable and well made. I’ll hopefully be purchasing more in the future.
Appreciate the unique styles and colour combinations for men.
Fits perfectly. Looks like picture, feels great. Nice knitted cotton 👌
I rarely write reviews. I was nervous about what I would end up with but the sweater is so pretty and good quality at such a great price point I want 14 more! True to size light weight flattering.
This sweater is so cute! One of my Papillons looks just like the graphic. These sweaters are soft and not too thin and not too thick. You can wear a T Shirt underneath or not. I think they run a bit big. I have smalls, 5’7” 128, i think an extra small would work if I wanted a snugger fit.
Great for and very stylish! Every time I wear this sweater I get tons of compliments on it! I’ve referred several people to the site as well!
I purchased it for my daughter, so can't comment on sizing and fit, but it appeared to be a quality product that looked as it does on the website.
My only complaint was the length of time it took to arrive, just shy of a month. Customer service was good at responding to my emails, and hopefully have resolved issues they had with manufacturing.
Love this shirt!
I bought two other sweaters size medium and they fit great. This I also bought size medium and it was waaaayyy too small. I reached out to them to return or exchange it and have gotten no reply. I love the other sweaters but if I can’t get help when I have an issue, I won’t buy from them again.
I love my clothing items that I purchased. I get a lot of compliments. The only down side is delivery takes entirely too long. You must improve on that.