Our policy lasts 30 days. Please process the return within 30 days since delivered, and please allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we don't accept return for exchange or refund for Lingerie, underwears, Sleepwear, Swimwear, and Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased is out of stock, we will contact you via email to offer you the option to either get a refund or wait for restocked.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted Top
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
The embroidery is very cute, and the quality is nice, but the proportions are very different from what is shown. The image shows the hem being shorter than the sleeves, but on the actual sweater the hem is longer. It hits around my mid thigh.
This is not great for me. I like the alternating buttons. The bottom gets lost on a petite body
Thank you for taking the time to leave a review.
We're sorry to hear that it wasn't the right fit for you. We appreciate your feedback about the alternating buttons and will definitely take that into consideration for future designs. We understand that sizing can be tricky and we want to make sure all of our customers are happy with their purchases.
The embroidery is very cute, and the quality is nice, but the proportions are very different from what is shown. The image shows the hem being shorter than the sleeves, but on the actual sweater the hem is longer. It hits around my mid thigh.
It's not really the bright yellow it depicts but more of a mustard colour, which didn't suit me at all, so that was disappointing. Nothing wrong with the item though, and I'm a fan of the other jumpers I've bought here
THE GOOD:
Extremely comfortable to wear.
THE BAD:
1. The collar and sleeve colour is a bright orange, not rust/brown. This in itself means it may not always be appropriate for work.
2. The overall finish on the stitching is just tacky. You can see the black thread underneath the orange - from the outside (where the collar splits over the shoulder, and at the wrist).
OVERALL: $38AUD for something I can't wear to work? Oxknit aren't even 'slow fashion'!
The black Peter Pan collar and the white knit jumper are the same fabric. But the tie is a flimsy satin ribbon. It's separate - the knot isn't real.
The tie will fray a LOT quicker than the rest of the jumper. It will start to look old REALLY quickly.
It's totally NOT worth the money.
Love it
Could you please do more in 4xl.
I have been ask where I got my top from.
This is better than expected. Super soft and perfectly knitted sweater. Was a little surprised the background color was more on the coral side but all in all very happy with the purchase. It does fit true to size.
Very cute
Wow, wow, wow!! This piece is incredible, unbelievable and totally adorable! I couldn’t believe it when I opened it up. I’m telling you, people will stop you and ask about it!
Good quality shirts. I love the retro look and get a lot of compliments.
Glad I purchased both the brown and the black and white ones for my husband. He has a buff/stocky build so finding nice shirts that fit like a glove isn't always easy. He looks so handsome 😍🖤