Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on Tops, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Polo de malha
- Fio 100% algodão
- Sem forro
- Ajuste regular
- Lavável à máquina
Tecido e Cuidados
- Máquina Delicada Lave a 30 graus (86℉) com cores semelhantes.
- Passe do avesso em temperatura baixa.
- Armazene na horizontal.
- Não secar na máquina.
- Não utilizar alvejante.
Rosa suave, Mod forte. Esta polo de malha waffle respirável adiciona um toque sutil ao seu visual retrô.
Entre na elegância descontraída dos anos 60 com esta polo de malha waffle rosa-claro. Com decote em V profundo e gola aberta, ela traz o minimalismo clássico do Mod com um toque moderno em tons pastel.
A malha texturizada leve é ideal para os dias mais quentes, oferecendo respirabilidade e estrutura sutil. Seja com calças de alfaiataria ou jeans branco, esta blusa equilibra com facilidade o charme vintage com a praticidade do dia a dia.
Perfeito para fins de semana ensolarados, shows de verão ou simplesmente para manter o clima fresco com um estilo suave e marcante.
I never received my order
Dear
We apologize for the inconvenience and frustration you have experienced with your order. We are sorry that customs lost your parcel and we will do our best to rectify the situation for you.
Please feel free to contact us via email and we will be more than happy to arrange a resend or a refund for you.
We appreciate your patience and understanding in this matter. We are looking forward to your reply so we can assist you further. Thank you for bringing this to our attention.
Sincerely,
Oxknit Customer Service Team
I like this sweater, it fits well. The collar is bigger than I thought but not a big deal. Smelled very strongly of smoke when it arrived.
Hi,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We're glad to hear that you like the sweater. We apologize for any inconvenience caused by the strong cigarette smoke smell upon arrival. We will report this to our logistics department to ensure that this does not happen again in the future. Thank you for bringing this to our attention.
Have a great day!
Still waiting on my order.
Hi,
Thank you for your feedback and we are sorry to hear about your negative experience with our company
After we tracked your parcel, we noticed that the parcel was delivered. To protect your privacy, we cannot disclose too much of your order information here, the reason we advise to contact your local carrier is due to we hand the parcel over to our carrier, and our carrier will hand the parcel to your local carrier when the parcel arrives in your country. We are an overseas sender and cannot directly contact your local distributor.
We can't get detailed information unless we ask our domestic carrier to confirm the parcel with your local carrier, that's why we advise you to contact your local carrier to see if they are able to help you in find out the parcel. They are the actual handlers and will be able to provide more accurate information.
If you can't get the parcel after that, please feel free to contact us via email and we will provide a solution for you.
Have a blessed day!
Nice bright colors. It washes well
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
The fit, color, material all very nice 👌🏾
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Everything goes well!
I love the brand and the style of these shirts. I got a lot of compliments when I wore it.
Wore this item for my birthday and it was a nice fit. Received a lot of compliments.
I wore this shirt recently. Got yelled at by a bicyclist - "Dope shirt!" Fun to wear.
This is cute, but only because I'm super slim right now. 125lbs, size S. The top is more like a crop top so it's great if you're not afraid to show a little skin. If I gain any weight whatsoever, this will be way less flattering.
I love the shirt. Was able to make a great impression at my ex wife's graduation party for her doctorate. OXNIT is the best for my 53 year old style.
Super thick and soft, fun print, can't wait for winter to wear it!!
Very comfortable cotton, many friends said me it’s a very nice shirt!
Goes with many pants and very comfortable to wear. My Starbucks barista loved it and gave me great compliments ... and she is a cool tattooed edgy lady, so high compliment indeed.
Comfortable and very handsome looking. People on the street take a second look and even give compliments.
My students gave me much props for my “fit”; that is basically saying I should keep shirts like these on heavy rotation this year as a middle school teacher to avoid being cringe later.
