Vår policy gäller i 30 dagar. Vänligen behandla returen inom 30 dagar efter leverans, och vänta 1–2 veckor från det att du skickar in din retur för att den ska behandlas.
Du får ett e-postmeddelande när din returförfrågan har behandlats.
När vi har mottagit din returnerade vara och den uppfyller vår returpolicy kommer vi att utfärda en återbetalning till dig via den betalningsmetod som användes vid köptillfället.
Varsel:
Av hygieniska skäl accepterar vi inte returer för byte eller återbetalning av underkläder, pyjamas, badkläder och trosor om inte varorna är synligt defekta.
Situationer där vi återbetalar
Produktens problem
Om produkten inte matchar dina önskemål eller om det finns ett kvalitetsproblem, återbetalar vi dig inom 3 arbetsdagar.
Slut i lager
Om produkten du köpt är slut i lager kommer vi att kontakta dig via e-post för att erbjuda dig möjligheten att antingen få en återbetalning eller vänta på att varan återkommer.
PayPal-problem
Om ditt PayPal-kontonamn och din adress inte matchar din beställnings konto skickar vi ett e-postmeddelande för verifiering. Om vi inte får något svar inom 3 arbetsdagar återbetalar vi automatiskt beställningen.
Situationer där vi inte täcker fraktkostnader:
1. Välj fel storlek, fel stil;
2. Vill inte ha/gillar inte;
3. Inget fel på produkten, vill bara returnera.
Vid övriga frågor kontakta: support@oxknit.com.
Returprocess:
Vänligen inkludera följande information i returpaketet:
① Ordernummer och produkt-SKU för den/de varor du returnerar.
(Endast returer till det lokala postkontoret. (Du kan tillkomma importskatter och leveransen kan bli försenad om du väljer expressfrakt som DHL, UPS, TNT och FEDEX)
② Fraktetikett (utanför paketet).
③Spårningsnummer.
④ Skäl för retur.
Vänligen skicka ett e-postmeddelande och bevisa problemet med varan (bild på varans kvalitetsproblem, fel storlek etc.). Vi återbetalar pengarna efter att vi har mottagit paketet och inspekterat det.
Om returen orsakas av konsumenten, bör konsumenten ansvara för fraktkostnaden. Den specifika avgiften bör baseras på vilket expressföretag du väljer.
Om de mottagna varorna av våra skäl är skadade eller inte korrekta, och konsumenten inte är skyldig att betala fraktkostnaden av denna anledning.
Tack för att du handlade hos OXKNIT!
- Stickad Polo
- 100% bomullsgarn
- Ofodrad
- Regular fit
- Maskintvättbar
Tyger & Skötsel
- Skonsam maskintvätt vid 30 grader (86℉) med liknande färger.
- Stryk ut och in på låg temperatur.
- Förvara platt.
- Torktumla inte.
- Blek inte.
Ren linjer, djärva ränder—din go-to retro zip-up med tidlös 70-tals attityd.
Denna herrjacka med zip-up i vintage-stil kombinerar sportig coolhet med klassisk retrodesign. Med en rik marinblå kropp accentuerad av djärva röda och vita horisontella bröststripes fångar den essensen av 1970-talets atletiska stil. Den fullständiga dragkedjan fram och kragen erbjuder avslappnad lätthet, medan de ribbade ärmsluten och fållen ger en skräddarsydd finish.
Idealisk för övergångsväder, lager-på-lager, eller för att göra ett diskret vintage-uttalande—denna jacka är en utstickande del för varje retro garderob.
Adquirí dos camias y una chaqueta, son prendas cómodas de muy buena calidad.
I love it. It looks great. I was unhappy with the zipper so I took it to my tailor and had it replaced with a right hand zipper that is not metal. Now it's exactly what I want.
Thank you for sharing your feedback. We’re sorry the original zipper did not meet your preference and that you had to have it replaced.
We appreciate you explaining what worked better for you, and we’ll pass your comments about the zipper design and material to our product team for review.
The top arrived quickly and was just as described. Well made and the colours really pop!
Great style, love the red white and blue colour way. Great lightweight jacket.
I love it the best quality thank you
Nice outfits
Me ha encantado la calidad de la falda y el cardigan, es súper agradable y muy cómodo. Perfecto para entretiempo !
I like all the sweaters, and if I could, I would buy them all. Great patterns. They are very comfortable to wear. The sizes match the size chart. I usually wear a size M, but your size S fits me very well.
I debated buying this for months because I don’t trust anything on the internet anymore. I’m so glad I took the risk. It’s adorable, looks boutique-ish, and isn’t scratchy. I love it so much I wore it two days in a row!
I love the material, fit true to size, and I get tons of compliments. Will purchase from them again.
It’s a cute sweater, but after wearing it only once, I noticed a hole under the arm. That was very disappointing!
Dear,
We sincerely apologize for the inconvenience caused.
We have a strict quality control before items are packed and shipped. If your items come with bad quality, please feel free to contact our email address: support@oxknit.com with your order number and photos of the defective parts. After we confirm the issue, we will provide a reasonable solution for you.
Best regards,
Oxknit Customer Service Team
I own over 20 pieces from Oxknit and they do no disappoit.
Unlike some coments say here, the quality is realy great. The items are 100% cotton, soft and breathable. Some items are thiker than other, and it is normal. The designs are cute and unique.
The cliente support may take a day to reply, but they always get back to me.
This dress is cute and confy, and probably the ONLY PIECE (remember I own over 20 items already, and adding as I introduced my husband to the brand and he's enjoyng the cardigans!) that did not fit quite right. It runs a bit big in size and a bit short in lenght. So, if you like short skirts it will be fine. I was expecting it to be a bit longer, as it lookls longer on the photo.
It feels disproportionate on me. I am 1,63m and at 67Kg. Ordered an 2XL and it felt enormous, and yet, still short on the legs. Maybe an XL would have been better. But I still feel it is short. BUT the quality of the cotton and the knitting are impecable, as always, and the dots are cute. I got an exchange for this item. Took time, but it arrived alright. Very professional.
Hello,
Thank you so much for your wonderful and detailed feedback! It truly means a lot to us that you've chosen OXKNIT for so many of your wardrobe favorites and even introduced our brand to your husband!
Regarding sizing, we recommend consulting the size chart before placing your order.
We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 3cm/1.2 inch of size inaccuracy.
Warm regards,
OXKNIT Customer Support
The product received is NOTHING like what was received.
The product had stretched out button holes, and the zipper was crooked and warped where it's impossible to lie flat, giving the cardigan a horrible look.
It's been a week of back and forth emails. Their initial resolution was to offer me a 40% refund - like I can wear only 60% of the a poorly manufactured garment? Then they offered a 50% refund - like I can wear 50% of the garment?
My resolution to them was simple - provide me with a postage-paid return label for a full refund. Oh, and one of their emails said they're a "small business." Right.
OXKNIT wants me to return the item back to China at my own expense instead of sending a pre-paid mailing label and keeping a customer that has bought several items directly from their website and Amazon.
Horrible product and horrible customer service!
Hello,
Thank you for sharing your feedback.
We'd like to clarify that the buttonholes on this cardigan are made directly into the knitted fabric rather than using separately reinforced fabric. Since knitted fabrics naturally have some elasticity, the buttonholes may stretch slightly. This is a characteristic of this particular knitting technique.
Under normal use, as long as the buttonholes are not pulled or stretched excessively, they should not continue to loosen or become larger.
We appreciate you bringing your concerns to our attention, and we'll share your feedback with our team for further review and product improvement.
Best regards,
OXKNIT Customer Support
Did not fit like it should have I had to give it away.. xl is really a large/medium.
Dear,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.oxknit.com/pages/return-exchange
We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 3cm/1.2 inch of size inaccuracy.
Best regard,
Does not look like picture and hangs awkwardly. Sized much smaller than the other sweaters I’ve purchased. I gave 2 stars because it is a pretty color - but I would not recommend
Dear,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.oxknit.com/pages/return-exchange
We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 3cm/1.2 inch of size inaccuracy.
Best regard,
