Our policy lasts 30 days. Please process the return within 30 days since delivered, and please allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we don't accept return for exchange or refund for Lingerie, underwears, Sleepwear, Swimwear, and Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased is out of stock, we will contact you via email to offer you the option to either get a refund or wait for restocked.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted Top
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
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My only negative is it stretches out as you wear it then it feels too big.
It doesn't fit like an off shoulder, wish they had more of the off shoulder in the regular fit. It is a secure top, I'm just not happy with how it fits.
We’re sorry that the fit was not what you expected. This style is designed with a wider neckline so you can adjust it and choose which shoulder you would like to reveal, rather than having a fixed off-shoulder fit.
We appreciate your feedback and will share your preference for a more traditional off-shoulder design with our product team.
Love it - usually wear m but got s for a more fitted look but it is still loose enough to wear with jeans and hits just below natural waistline
This style is a little different than what I would normally wear, but my daughters love it, I have had multiple people stop me to comment on it, and in the end I really enjoy the vibe it puts out.
This one did fit a little larger than the other similar size shirts I’ve bought, but in the end, I liked the extra bagginess of it.
I was blown away by the quality of the shirt, and loved the funky designs I couldn’t find anywhere else. I’ve since purchased 7 other shirts and am equally happy with all of the them. My wife loves them and I get compliments all the time!
I love this cardigan! So fun. Quality is great. Fit is true to size. Will buy another cardigan.
Took a chance and ordered a few shirts. Getting lots of compliments everytime I wear one of them. The retro style is fun and unique. The fit really works for me.
I love the shirt! Dressy enough to wear to a nice dinner or event. Retro vibe was a hit. So many compliments.
I love my outfit the material is supreme. Just wish I had gotten a size smaller for the shirts or I wish I could mix and match the skirt and top sizes
Wow sizing is way off, very small. I ordered a medium . I usually am a small but this is very small. I got hubby a matching top in a 2xl and it’s also very small. Size up like two times.
This outfit is stunning! I wore it at my doctoral defense! I think this outfit helped me feel the confidence to hit it home! I am now an EdD!
I received tons of compliments when I wore this sweater!
Quality is poor. And the return process/shipping to China will cost you more than the item itself.