The size has nothing to do with reality
The sweater is too small
Dear,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.oxknit.com/pages/return-exchange
We advise you to refer to the size chart to choose your size, and we prefer to recommend you buy a larger size if you like loose. We have shown the size chart on the item page. If the size of the received item is not similar as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 4cm/1.5 inch of size inaccuracy.
Best regard,
Oxknit Customer Service Team
Comfy, warm and light…goes with EVERYTHING and just brightens my day 😊
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
This sweater is so well made. I would order a size up. I typically wear a medium and large fits very nicely.
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
El jersey es bonito. Talla bien. La calidad es normal
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
Issues with my order delivery and customer service was unsatisfactory in resolving the issue. I am not a happy customer.
Hi,
Thank you for your feedback and we are sorry to hear about your negative experience with our company
After we tracked your parcel, we noticed that the parcel was delivered. To protect your privacy, we cannot disclose too much of your order information here, the reason we advise to contact your local carrier is due to we hand the parcel over to our carrier, and our carrier will hand the parcel to your local carrier when the parcel arrives in your country. We are an overseas sender and cannot directly contact your local distributor.
We can't get detailed information unless we ask our domestic carrier to confirm the parcel with your local carrier, that's why we advise you to contact your local carrier to see if they are able to help you in find out the parcel. They are the actual handlers and will be able to provide more accurate information.
If you can't get the parcel after that, please feel free to contact us via email and we will provide a solution for you.
Have a blessed day!