Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on underwears, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted Top
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
This fabric is stiff and uncomfortable - it flairs out at the hips on its own, the shape is wonky and not flattering, runs large. Return costs more than item is worth. DO not waste your money with this company, very big and unflattering.
Thank you for your review.
We are sorry for the confusion. Based on the photo you shared, the item does not appear to be from our store, so it may be related to a different order. We also have not heard back from you since our last email on February 20.
Could you please confirm your order number and the email used to place the order so we can check this properly?
Such a strange fit! Weirdly long sleeves and torso and too narrow in the shoulders (and I have quite narrow shoulders). Seems like a sweater designed by AI, ha ha! Unfortunately, they won't cover your shipping fee back to China unless they agree the item is "damaged" -- no help if it doesn't fit or flatter. So it costs more to return it than is worth it.
Thanks for your review.
We’re very sorry to hear that the item did not fit as expected. We understand how disappointing this can be.
We would also like to clarify that our return policy includes our return address and explains the situations in which the return shipping fee is not covered by us. We always aim to be transparent and would never want you to feel otherwise.
You may contact our after-sales email at support@oxknit.com so we can discuss a proper solution with you.
Very poor quality and sizing. Tried several times to return it but keep getting the run around so decided to donate it.
Thanks for your review.
We replied to your return request on February 2 and asked for the specific reason for the return so that we could better understand the issue and provide a proper solution. However, we have not heard back from you since then, and we are sorry for any inconvenience this may have caused.
We would still be happy to discuss this further with you and see how we can help.
This was one of my first purchases from Oxknit. I got a bunch of compliments on it the first time I wore it. I found the tie around the neck was a little hard to get just right in terms of the knot look, but I love the sweater. It's a high quality sweater. And now I'm back looking for more!!
I wear m and I got this style in M but it was way too small. Had to get L. Other than that it looks good and quality is nice.
I wore it once and the middle part of the v neck ripped. I love it but shouldn’t have damage that soon.
Thanks for your review.
We are very sorry to hear this and truly regret that the item did not meet your expectations. Could you please send a few photos showing the issue you are facing to our after-sales email support@oxknit.com? We would like to check this further with our team and help provide a proper solution for you as soon as possible.
Advertised and presented on a photo as a regular fit, but in reality the sweater is completely shapeless and wider in the middle that at the bottom.
Thanks for your review.
Regarding the silhouette, the bottom ribbed hem is intentionally designed with elastic ribbing. Due to the nature of ribbed knit construction, the hem will naturally appear slightly narrower than the waist width when laid flat. However, the ribbing is stretchable and is not meant to create a tapered fit. You may gently stretch the hem to see that it expands to align closely with the chest measurement.
Advertised and presented on a photo as a regular fit, but in reality the sweater is completely shapeless and wider in the middle that at the bottom.
Thanks for your review.
Regarding the silhouette, the bottom ribbed hem is intentionally designed with elastic ribbing. Due to the nature of ribbed knit construction, the hem will naturally appear slightly narrower than the waist width when laid flat. However, the ribbing is stretchable and is not meant to create a tapered fit. You may gently stretch the hem to see that it expands to align closely with the chest measurement.
It looks great on the picture, however the Rose design is not woven into the fabric. So the pattern has a raised element around to rose in square blocks. Not allowing for seamless execution. The rose appears to be raised and it is extra material that shows through the light color
Thanks for your review.
The difference you noticed is due to the jacquard knitting technique. Jacquard patterns are created by interweaving multiple colored yarns, so it is normal to faintly see the underlying yarn layers through small openings in the top layer. This is a characteristic of the technique rather than a quality defect. That said, we completely understand that this may look different from what you expected, and we sincerely apologize for that gap in expectation.
I have still NOT received this orderr!!!!!
Thanks for your review.
We are very sorry for the inconvenience caused. We arranged a redelivery with the carrier on February 24 and are also contacting them for further updates. If you still have not received the parcel, please feel free to contact us, and we will be happy to assist you further.
I love the pieces that I have ordered. I always get tons of compliments. The items are good quality and GREAT prices.
My husband was wasn't sure about this sweater when I showed him the Pic online, but he loves it, he's received so many compliments! The fit, the craftsmanship, the color and style, perfect! He's 6'2 215lbs wearing XXL.
Me encanta lo cómoda que es, queda preciosa con lo que te pongas. El diseño es bello. Sin duda alguna recomiendo la calidad también.
Great quality! Great fit! Beautiful sweater!
Knit is just like the photo. Vibrant color and quality knit and cut. I've seen several complaints about sizing. These are sized down to the inch, so they really are true to size. With that said, you freaky have to own your specific body type with these fits because they are probably catered to be form fitting to give the cut a more premium look and finish. My wife's face lit up when we got ready to head out to our niece's pageant tonight. I'm 5'9, 187lbs, and I bought a Medium. I definitely would hang dry these only.
