Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on underwears, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted polo
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
They provide a recommended size but the size recommended is too small. The measurements for each shirt are different, so make sure you measure yourself before buying. And the customer service sucks. Ordered this shirt and another based on measurements, spent over $70 on 2 shirts that I can't wear and was offered $9 for my troubles.
Hi!
Thank you for sharing your feedback with us. We're sorry to hear that the size of our product did not meet your expectations. We understand how frustrating this can be and we apologize for any inconvenience caused. We recommend checking our size chart before making a purchase, as sizes may vary depending on the item. If you prefer a looser fit, we suggest going for a larger size. Our size chart can be found on the item page.
We understand your frustration with the return process and want to assure you that we do have a 30-day return policy in place. You can find more information on our return policy here: https://www.oxknit.com/pages/return-exchange.
We strive to provide our customers with the best shopping experience possible and we hope to have the opportunity to make things right for you in the future.
Have a blessed day!
I ordered this in a medium, I'm an athletic build. The skirt fits a bit tight depending on what I had for dinner... Maybe size up if worried about stomach stuff ? Otherwise, great quality and I get lots of compliments on the outfit.
As happy as I was last week-end with this wonderful shirt , on the stage for my birthday 🕺🤞❤️
Love this sweater so much! Got a lot of compliments! Not too warm not too cool. Love it love it.
My partner ADORES this shirt on me and compliments me every time I wear it! If makes me feel so happy and confident. And it's so comfy too! Really a quality top!
Excellent product. I would like to buy others styles. Also would like to become one of your models and give promo to me would be a pleasure
I got two of the French bulldog crewnecks and they are VERY cute and soft but really run large. I will try to exchange the medium for a small, but unfortunately they don't have Extra smalls!
After not receiving my order initially, I informed customer service of the issue and they sent me a new one immediately. I am impressed with their speedy response but also the item itself. The quality seems great. I haven't worn it yet, but the fit is good (I maybe could have ordered down but I didn't want to take the chance on it being too small) and it is so soft to the touch. For reference, I ordered a medium and it's just a touch looser than I thought it would be, but overall, I'm good with the fit. I am 5'3" and 130lbs
I ordered this in a medium, I'm an athletic build. The skirt fits a bit tight depending on what I had for dinner... Maybe size up if worried about stomach stuff ? Otherwise, great quality and I get lots of compliments on the outfit.
I bought this specifically because I like the brown. This is NOT brown and blue. It’s orange and grey?
I also got a size 2X because it said it was a US 14 and that is my size I even checked the sizing chart. It is definitely fits more like a 16 or 18.
As happy as I was last week-end with this wonderful shirt , on the stage for my birthday 🕺🤞❤️