Just received my shirts and they look amazing and arrived very fast. The only problem is the sizes are way off. I use the online calculator fitting tool and it told me to order an XXL. I should have ordered an L. Luckily, my friend ordered an L so I could try that on. Now I know.
Dear,
Thank you for your support and affirmation
We apologize for any inconvenience caused and we understand that the sizes may not fit well for some customers. We highly recommend checking our size chart before making a purchase, and if you prefer a looser fit, we suggest going for a larger size. Our size chart can be found on the item page.
Thank you for your support and have a blessed day!
Passt 🙏
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
Sizing is pretty far from accurate. Actual product looks significantly different than photos. Quality is poor. Return policy & process is sub-par.
Dear,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.oxknit.com/pages/return-exchange
We advise you to refer to the size chart to choose your size, and we prefer to recommend you buy a larger size if you like loose. We have shown the size chart on the item page. If the size of the received item is not similar as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 4cm/1.5 inch of size inaccuracy.
Best regard,
Oxknit Customer Service Team
Sizing is off. Colors are different than photos. Quality is poor. Return policy & process is sub-par.
Dear,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.oxknit.com/pages/return-exchange
We advise you to refer to the size chart to choose your size, and we prefer to recommend you buy a larger size if you like loose. We have shown the size chart on the item page. If the size of the received item is not similar as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 4cm/1.5 inch of size inaccuracy.
Best regard,
Oxknit Customer Service Team
After 45 days since I bought it and after many complaints I have not even an answer
Hi,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the delay and inconvenience you have faced with your order. Our team has investigated and found that a resend parcel has been created for your order. We apologize once again for the inconvenience and we hope you receive your order soon. If you have any further concerns, please do not hesitate to reach out to us.
Thank you for your patience and understanding.
Have a blessed day!