Our policy lasts 30 days. Please process the return within 30 days since delivered, and please allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we don't accept return for exchange or refund for Lingerie, underwears, Sleepwear, Swimwear, and Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased is out of stock, we will contact you via email to offer you the option to either get a refund or wait for restocked.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted T-shirts
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
This is a nice shirt great quality. I received a lot of compliments
Absolutely Love it! 😍
I never received this order. So I'm unable to give you a review.. I reached out to your company at least three times and was given the feed back that the item was STILL in with the delivery station or something to that affect.
Please know that I am very upset as I've been a valued customer for four years. If you could resend this item to me no cost. I may hopefully receive it and then provide you with a review; otherwise, you're getting a zero.
Thank you,
Michael Murphy
Thank you for your review.
We are very sorry that the parcel was lost in transit. We have also emailed you, and you are very welcome to continue discussing this with us there so we can assist you further.
I love all my shirts, it's crazy how you guys always send the wrong size
I didn't like the quality and .this shirt runs smaller then the other. You should go 1 size up on this one
This is a nice shirt great quality. I received a lot of compliments
FIts true to size and got several compliments the first time I wore it.
It's a beautiful top, well made, but I wish it came in an xs. I ordered a small, and it was a bit baggy on me. I'm 123lbs, 5ft 4in tall, bust is a 34, waist is a 27. I do wish that it came with an extra button as it is quite low cut.
I have now purchased approximately 5 sweaters from Oxknit and they are my favorite sweaters ever. They are so cute, are so comfortable and wash and wear well. I have lost weight and I am seriously going to purchase all the ones I have in a smaller size since I love them so much. They fit very true to size and are long enough for me which I have a challenge finding long enough sweaters.
Me ha encantado! es perfecta la calidad del producto lo vale.
I was very hesitant to order it given some of the reviews, BUT I'm so glad I did! It is so very cute! The advice to size up is correct. I typically wear a medium or if it runs large, a small. I ordered a large in this sweater and it gives me plenty of room in the body without feeling oversized. The arms are a bit long, but I'm short. I can easily roll the cuffs. The quality is great! The tiger is fully embroidered into the fabric. The knit fabric is comfortable and not scratchy. It will be perfect for the fall transitional days when it's cool enough for a sweater but not a jacket weather. The shipping didn't take long, I think it was 10-14 days. I didn't order this during a holiday season either, which might take longer. I can not wait for the weather to cool down so I can wear it!! 🐯
My second purchase and I’m so happy. Fit and quality are exactly as described! Quick delivery. This is my absolute favourite shop now
I always love this brand shirts for my husband!!! Great material, comfortable and the designs are always trendy!!! I will order a million times
I love this store. Great quality and fun designs. Communication and customer service is also excellent. I can’t stop buying from here…