Our policy lasts 30 days. Please process the return within 30 days since delivered, and please allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we don't accept return for exchange or refund for Lingerie, underwears, Sleepwear, Swimwear, and Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased is out of stock, we will contact you via email to offer you the option to either get a refund or wait for restocked.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
This image was designed by Tala Hunt and we have obtained the usage permission.
Knitted top
- 100% cotton yarn
- No lining
- Regular fit
- Machine washable
Fabric and Care
- Please wash gently in water at 30 degrees (86℉) and together with similar-colored garments.
- Please iron at low temperature (reverse side). -
Please store it flat. -
Do not dry. -
Do not bleach.
I receive lots of compliments when I wear this sweater. I have several items from Oxknit & always receive compliments on everything. The quality is excellent too & I have had great communication with customer service when ever I have needed to reach out to them. I am 5'1" & 120 lbs. & wear a size small. The sweaters run a bit large.
The colors are vibrant and the design is as shown, I love it! I always get complements when I wear it :)
The retro look is so fun and the colors are so vibrant! It's such a hoot to wear!
Super cute and soft! Washes well.
I absolutely love this design! The artwork is fun, unique, and beautifully knitted into the fabric. The quality is exceptional, with a soft, comfortable feel and excellent craftsmanship throughout.
Fits well and is well made. I love it. A bit brighter blue than expected but still great
I receive lots of compliments when I wear this sweater. I have several items from Oxknit & always receive compliments on everything. The quality is excellent too & I have had great communication with customer service when ever I have needed to reach out to them. I am 5'1" & 120 lbs. & wear a size small. The sweaters run a bit large.
I love this sweater! I am petite (5'1") so the cropped size fits me well. I wear a size small in Oxknit sweaters. I get lots of compliments every time I ever this sweater, it's so cute & I am impressed with the quality.
it’s s soft sweater, medium weight, great knitted image. i love the striped wrists. i’m excited to have this sweater in time for spooky season . I’m wearing a med. i’m 5’8” 170 for ref
I'm so disappointed that this design is not called "hooters". It's OK. I still adore the shirt. Size down if you are on the fence. All their stuff runs large.
lovely and cosy
Looks nice and the fabric feels good too.
Nice fit. I sized up tho. Normally wear a XL. Do I got a 2XL. Fits well. Looks great
I was very pleasantly surprised with the quality and style of my new cat sweater. I love so,wood the other designs and I’m looking forward to purchasing more sweaters. Worth the. Indy, though I haven’t washed it yet. So far, so good.
Order a size up bc this sweater shrank one whole size.