Our policy lasts 30 days. Please process the return within 30 days since delivered, and please allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we don't accept return for exchange or refund for Lingerie, underwears, Sleepwear, Swimwear, and Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased is out of stock, we will contact you via email to offer you the option to either get a refund or wait for restocked.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted Polo
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
Step into sleek 60s style with soft tones and bold contrast stripes.
A refined nod to classic mod fashion, this knit polo features vertical cream and chocolate stripes on a sky blue base. The tailored fit, button placket, and crisp collar capture that timeless 1960s silhouette—smart yet relaxed, bold yet minimal.
Crafted from breathable, soft knit, it delivers all-day comfort with a polished finish. Perfect for warm-weather strolls or a dressed-up vintage look, this piece pairs effortlessly with light chinos or wide-leg trousers.
I wore my shirt that matches my car and the judges awarded me a trophy! The shirt and my car are winners.
Thank you so much for your wonderful review!
Congratulations on winning a trophy—that's fantastic! We're honored that our shirt could be part of such a special moment. It sounds like you and your car made the perfect winning combination!
We truly appreciate your support and hope our knitwear continues to bring you confidence and joy at many more events.
Just like the picture. Very happy.
Love the concept and quality of the shirt. I received several compliments on the shirt as well.
This is a terrific sweater. It’s comfortable and good looking. It was prepared for how large the buttons are, and I think a slightly smaller option would have been better.
The shape and drape of the sweater is perfect and the colors look great together.
I’m very happy with it.
Nice!
I love the shirt! Dressy enough to wear to a nice dinner or event. Retro vibe was a hit. So many compliments.
Such a great quality top for the price! I was a little worried on how cropped it was but fits perfectly on my waist. I’m 5’1 165 lbs size is 2X
I love this sweater & so does everyone else as I receive lots of compliments when I wear it. I am 5'1", 120# & wear a size small.
I am obsessed with Oxknit clothing. I have been very happy with the quality & with customer service. I am 5'1' 120# & wearing a medium. The colours are beautiful & it is easy & comfortable to wear.
Great quality, comfy and beautiful! I love the one shoulder style, and the bright and colorful design. Love everything in Oxknit ❤️
Reasonably happy with this top and its delicate embroidered flowers. I am worried that it will stretch to be long and floppy at the bottom due to the looser weave of the waist section and the band compared to other OxKnit tops. Time will tell.
We’re sorry to hear about your concern. The looser knit at the waist may feel more delicate than our other styles, so we recommend washing it gently and laying it flat to dry and store to help maintain its shape. Thank you for sharing your feedback.
I ordered a medium and what arrived was more like an XXL. I tried to return it but they wanted me to pay return shipping.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
I usually wear a size small - 4 . I bought the orange and green sweater in a small and it was swimming on me. High quality, super cute, but I gave it to a friend who is a size 12 and it fits great.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
This dress is not as pictured. The colors are lighter, the shoulders do not puff out, the dress is boxy and made more like a men cardigan sweater.
Thanks for your review.
We are very sorry to hear this and truly regret that the item did not meet your expectations. Could you please send a few photos showing the issue you are facing to our after-sales email support@oxknit.com? We would like to check this further with our team and help provide a proper solution for you as soon as possible.
This looked cheap in person. I can’t even wear it. I tried to return it but it would have cost $400 to get it back to them in middle China. Don’t buy from Oxknit.
Thank you for sharing your feedback with us. We apologize for any disappointment you may have experienced with our product.
We strive to provide high-quality items and we are sorry to hear that this was not reflected in your recent purchase. We will make sure to take your comments into consideration for future improvements.
If you would like to discuss this matter further, please do not hesitate to reach out to our customer service team. Thank you for bringing this to our attention.