Our policy lasts 30 days. Please process the return within 30 days since delivered, and please allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we don't accept return for exchange or refund for Lingerie, underwears, Sleepwear, Swimwear, and Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased is out of stock, we will contact you via email to offer you the option to either get a refund or wait for restocked.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
Great pants. Fun for summer. Fast shipping and great customer service. I ordered wrong and they made it right.
Made for midget
Definitely recommend buying if your liked the ad! I always get worried about the reality vs photos but they’re actually awesome!!
Great pants, exactly as pictured but tgey are cute very small!! I reached out to the company for instructions on exchanging the pants for a larger size, they only communicate instructions on returns and exchanges through email, but they NEVER EVER responded!!! Items are nice but pricey, so you would think the company would put forth the effort to ensure customer satisfaction and support throughout the buying process. Based on no one responding to my email, I won't be purchasing anymore Items in fear of being stuck with something if it doesn't fit.
Thanks for your review.
We are very sorry that we did not receive your return request earlier. After checking, we have already sent you an email with a solution. Please kindly check your inbox, including your spam or junk folder.
Thank you for your patience and understanding.
I am a small woman. I took a chance and bought these men’s jeans in the smallest size. I love them so much! They hang on my hips perfectly, are a nice heavy/crisp denim and have very thoughtful design elements that elevate them over regular boring jeans. They are very very long (I hemmed mine) so the length would work for most people.
I’m one of those people that buys a lot of stuff online through social media ads. I pretty regularly am super disappointed when the product shows up. Not these pants though.The only thing I’d say on the negative side is that I wish they’d gone for a heavier zipper. The one they use is adequate, but everything else about these jeans screams expensive. I hope they come out w different colors. I think especially doing a really dark blue dye would be killer, as would black. Hope the Oxnit people are listening!
Highly recommend.
Incredibly soft, vibrant color, loved the collar. It was nice and firm. I got lots of compliments. 2X purchased, fit great. Nice puff to the sleeves. Highly recommend.
This set is electric! I got so many compliments on it and it fits like a dream.
Knew I had to get this one. Many compliments on its unique style. Glad I got it
I wore the shirt Mother's Day. I know my mother would've loved it. Pink and Green were her colors.
Love things that are unique and well-made! I'm afraid my friend's husband is going to steal this from her!!!
So impressed with the beautiful design and style. The size is truly accurate, and I am a Large Petite - Medium regular, and the large size fits perfectly!😍
Soft, sweater. I feel it is kind of long. Good quality. Good customer service and quick response.
Incredibly soft, vibrant color, loved the collar. It was nice and firm. I got lots of compliments. 2X purchased, fit great. Nice puff to the sleeves. Highly recommend.
I still am yet to receive my order - even though you say it was fulfilled 45 days ago. Disappointed to say the least!
For me the best t-shirt black nice retro style
